Frequently Asked Questions
We look forward to welcoming you at one of our special places. Here is some information to help you prepare for your visit and make the most out of your day with the National Trust.
How can I find property opening times?
Please check here for up-to-date opening hours for all our properties
We always endeavour to keep information up to date, but we regret that due to operational reasons our properties may have to close at short notice. We take no responsibility for property opening times listed on third party websites.
Do I need to pre-book to visit?
For most of our properties, you do not need to pre-book and can purchase tickets on arrival.
Pre-booking is needed for House Tours of Como House. Due to high demand, we also encourage pre-booking tickets for open days at Labassa Mansion (Caulfield North) and Polly Woodside (South Wharf).
If visiting one of our regional properties on an open day, no pre-booking is required.
Can I book over the phone?
We’re unable to accept bookings over the phone. If you have any issues booking online please contact us via email@example.com or call 03 9656 9889.
I am a National Trust Member, do I still need to book?
As a National Trust Member you do not need to book to visit our properties. Just show your valid Membership Card on arrival.
Bookings are required for special events (exhibition openings, member events, etc) and we encourage pre-booking tickets for open days at Labassa Mansion (Caulfield North), Polly Woodside (South Wharf) and Pentridge Prison Tours (Coburg) due to high demand and timed entry. As a Member, you can reserve your free ticket online in advance.
House Tours of Como House must be booked in advance. You can reserve your free ticket when booking online.
Do I qualify for a concession ticket?
If you have a Pension Card, Seniors Card or Student Card you qualify for a concession ticket.
Do you accept companion cards at your properties? If so, how do I obtain a companion ticket?
If you’re visiting our properties for general admission, simply present the companion card onsite to receive complimentary entry. For ticketed events, email a copy of the companion card to firstname.lastname@example.org, and we’ll be happy to process the complimentary companion ticket.
Do I need to print my ticket?
When you book online prior to arrival, you will receive your tickets by email which you will need to bring with you, either on a mobile device or as a print-out. As part of our commitment to sustainability we ask that you avoid printing tickets where possible.
I would like to make a booking for my group?
Do your offer parking at your properties?
There is no on-site parking at most of our properties. If you are driving you will need to make your own arrangements to park your vehicle. Please ensure you follow directions and times on local parking signs.
I’ve changed my plans, can I swap my pre-booked tickets or get a refund?
Ticket transfers to other dates can be accepted in writing via email to email@example.com with at least 48 hours’ notice. Refunds are not permitted.
Am I allowed to take pictures/video?
Photography for personal use is welcome at our properties. If you are wanting to take photographs for film for commercial reasons, please contact firstname.lastname@example.org (fees apply).
We do not allow drone flying from or over National Trust properties except by contractors commissioned by the NTAV for a specific purpose, who satisfy stringent ATSB criteria, have the correct insurances, and are operating under controlled conditions.
Are properties dog-friendly?
Because of the significant environmental and cultural heritage in our care, dogs and other animals are not permitted at our properties. Accredited assistance animals are welcome at all our properties.
Dogs are permitted in the grounds of Como House (South Yarra)
Can I bring a picnic to your sites?
You are welcome to bring and enjoy a picnic on the grounds of our properties. Please note that food and drinks are not permitted inside any of the properties.
The consumption of alcohol is not permitted.
How can I provide feedback following my visit?
We are very keen to get your feedback following your visit. If you have any suggestions about how we could improve your experience, please let us know by emailing email@example.com.
I have another question that is not answered here?
We are here to help! Please contact us via firstname.lastname@example.org or call 03 9656 9889
You can also follow us on social media or subscribe to our newsletter to stay up to date.
Visiting Old Melbourne Gaol
Can I purchase tickets onsite at Old Melbourne Gaol?
General admission tickets can either be purchased onsite on the day or online at www.oldmelbournegaol.com.au.
Prebooking online is highly recommended for our Night Tours and other special events to avoid missing out.
How long is my ticket valid for?
The ticket is valid for the day of purchase only, re-entry throughout the day is allowed however tickets are non-transferable
Are there guided tours of Old Melbourne Gaol?
General Admission entry is self-guided. On weekends and school holidays, small group tours are available for an additional $5. Please note these tours are subject to guide availability on the day and cannot be booked in advance.
Visiting Como House & Garden
Do I need to be on a tour to go inside the house?
Yes. To go inside Como House you need to be on a tour.
How can I make a booking for Stables of Como?
Bookings for Stables of Como can be made by calling 03 9827 6686 or via their booking page.
Visiting Rippon Lea Estate
Do I need to be on a tour to go inside the mansion?
Yes. To go inside the mansion you need to join one of our tours.
Do Glen Eira and Port Phillip residents receive free garden entry?
Yes. Glen Eira and Port Phillip residents receive free garden entry to Rippon Lea Estate. On your first visit you will need to complete a form and present proof of address and photo ID. Guided tours of the mansion and gardens are an additional $5 per person, per tour.
Can I reserve a specific area for a picnic?
We are unable to reserve areas in the gardens for picnics. General admission entry allows you to arrive and secure an available spot on the day. General admission is enough for a casual picnic, however a formal event requires the hire of a space of the garden with fees starting from $550.