Frequently Asked Questions

Please check here for up-to-date opening hours for all our properties 

We always endeavour to keep information up to date, but we regret that due to operational reasons our properties may have to close at short notice. We take no responsibility for property opening times listed on third party websites.  

For most of our properties, you do not need to pre-book and can purchase tickets on arrival.  

Pre-booking is needed for House Tours of Como House. Due to high demand, we also encourage pre-booking tickets for open days at Labassa Mansion (Caulfield North) and Polly Woodside (South Wharf).

Regional Properties 

If visiting one of our regional properties on an open day, no pre-booking is required.  

We’re unable to accept bookings over the phone. If you have any issues booking online please contact us via bookings@nattrust.com.au or call 03 9656 9889.

As a National Trust Member you do not need to book to visit our properties. Just show your valid Membership Card on arrival.  

Bookings are required for special events (exhibition openings, member events, etc) and we encourage pre-booking tickets for open days at Labassa Mansion (Caulfield North), Polly Woodside (South Wharf) and Pentridge Prison Tours (Coburg) due to high demand and timed entry. As a Member, you can reserve your free ticket online in advance.   

House Tours of Como House must be booked in advance. You can reserve your free ticket when booking online.

If you have a Pension Card, Seniors Card or Student Card you qualify for a concession ticket. 

If you’re visiting our properties for general admission, simply present the companion card onsite to receive complimentary entry. For ticketed events, email a copy of the companion card to bookings@nattrust.com.au, and we’ll be happy to process the complimentary companion ticket.  

When you book online prior to arrival, you will receive your tickets by email which you will need to bring with you, either on a mobile device or as a print-out. As part of our commitment to sustainability we ask that you avoid printing tickets where possible.

For groups of more than 10 people please submit an online enquiry here or contact our bookings office via bookings@nattrust.com.au or call 03 9656 9889 

There is no on-site parking at most of our properties. If you are driving you will need to make your own arrangements to park your vehicle. Please ensure you follow directions and times on local parking signs.  

Pentridge Prison Tours (Coburg), Mulberry Hill (Mornington Peninsula) and Gulf Station (Yarra Glen) all have parking either on-site or close by, however we cannot guarantee parks for visitors.   

Ticket transfers to other dates can be accepted in writing via email to bookings@nattrust.com.au with at least 48 hours’ notice. Refunds are not permitted. 

Photography for personal use is welcome at our properties. If you are wanting to take photographs for film for commercial reasons, please contact functions@nattrust.com.au (fees apply).  

We do not allow drone flying from or over National Trust properties except by contractors commissioned by the NTAV for a specific purpose, who satisfy stringent ATSB criteria, have the correct insurances, and are operating under controlled conditions. 

Because of the significant environmental and cultural heritage in our care, dogs and other animals are not permitted at our properties. Accredited assistance animals are welcome at all our properties.  

Dogs are permitted in the grounds of Como House (South Yarra) 

You are welcome to bring and enjoy a picnic on the grounds of our properties. Please note that food and drinks are not permitted inside any of the properties. 

The consumption of alcohol is not permitted.  

We are very keen to get your feedback following your visit. If you have any suggestions about how we could improve your experience, please let us know by emailing info@nattrust.com.au.

We are here to help! Please contact us via bookings@nattrust.com.au or call 03 9656 9889 

You can also follow us on social media or subscribe to our newsletter to stay up to date. 

General admission tickets can either be purchased onsite on the day or online at www.oldmelbournegaol.com.au.

Prebooking online is highly recommended for our Night Tours and other special events to avoid missing out.  

The ticket is valid for the day of purchase only, re-entry throughout the day is allowed however tickets are non-transferable 

General Admission entry is self-guided. On weekends and school holidays, small group tours are available for an additional $5. Please note these tours are subject to guide availability on the day and cannot be booked in advance.  

Yes. To go inside Como House you need to be on a tour. 

Yes. To go inside the mansion you need to join one of our tours.  

Yes. Glen Eira and Port Phillip residents receive free garden entry to Rippon Lea Estate. On your first visit you will need to complete a form and present proof of address and photo ID. Guided tours of the mansion and gardens are an additional $5 per person, per tour.   

We are unable to reserve areas in the gardens for picnics. General admission entry allows you to arrive and secure an available spot on the day. General admission is enough for a casual picnic, however a formal event requires the hire of a space of the garden with fees starting from $550.