Careers

• Part time – 2.5 days per week
• Contract/ temp – 9 weeks
• Melbourne CBD location

We are seeking an energetic, focused & motivated Membership Officer to join our team. Reporting to the Membership manager you will deliver exceptional customer service to our members, oversee administration for the department including membership applications and renewals. You will also assist in the development and implantation of membership growth strategies and support the delivery of member events & promotions.  

Key Responsibilities will include:

• Work with the membership manager to assist with the operations of the membership department and undertake the day to day processing of the membership 
• Ensure that all membership requests and questions are acted upon in a prompt and efficient manner

·         Answering Member phone and email inquiries

• Identify & research opportunities to provide additional revenue or realise higher profits from existing activities.
• Oversee donations/ renewals/ invoices and other membership processes
• Assist in providing timely and accurate reporting on membership results in comparison to current financial year budgets
• Assist with the development of a range of marketing collateral including online, events and publications; in collaboration with the marketing team
• Assist with member events
• Ensuring the implementation of policy procedures and guidelines to ensure best practice in operational, brand and database management
• Extract and prepare Membership data for communications, events, Branch review, and general reporting
• Filing of records and reports

Qualifications and experience:

• Experience working in the area of Membership and Sales is highly desirable
• Data entry/book keeping experience
• Data base or CRM experience
• Proficient in Microsoft Word, Outlook, Excel, PowerPoint and experience
• An ability to coordinate multiple projects and tasks
• The ability to be adaptable to changing work priorities and requirements
• Outstanding and courteous customer service

Any offer of employment at the National Trust of Australia (Victoria) will be subject to a satisfactory Police Records check and/or Working with Children check.

Closing date for applications close once a suitable candidate has been sourced. 

To submit your PDF application (coverletter and CV), in strict confidence, please email hradmin@nattrust.com.au.

We promote diversity and practice equity. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

 

The National Trust of Australia (Victoria) [the National Trust] is seeking a Learning Facilitator to join our team.

The successful candidate will deliver and coordinate a newly developed education program which includes Indigenous and non-Indigenous activities, stories and history to be presented to group education bookings and to the general public. The position is primarily located at McCrae Homestead and is on a casual basis.

This is an Indigenous Identified role open to Aboriginal and Torres Strait Islander peoples. The successful candidate with work in partnership with the Bunurong Land Council to develop program content and delivery.

 

Reporting to the Mornington Peninsula Properties Manager and the Cultural Engagement Manager your responsibilities will include:

• Deliver an education program which includes Indigenous and non-Indigenous activities, stories and history
• Facilitate tours for booked groups (primarily education) to the public, and coordinate aspects of group activities on the day
• Deliver presentations according to agreed session plans and guide notes
• Work with National Trust staff to improve the presentation and interpretation of the education program/site
• Work as part of a team and possible work at other National Trust sites as required

 

Essential Skills & Qualifications:

• Demonstrated knowledge and understanding of Aboriginal and Torres Strait Islander communities and cultures
• Knowledge of the Bunurong heritage (desirable)
• Excellent presentation skills and outgoing, friendly, confident manner
• Ability to take a collaborative approach to assist with performing end to end tasks
• Well organised and good time management
• Confidently manage a group of adults and children with a wide ranging audience from school students, to mixed age members of the public
• Tourism guide experience and/or qualifications in running educational programs
• Relevant post-secondary/tertiary qualifications. Education background desirable

 

Special Circumstances:

• Flexibility, for example willingness to work some full day, half day and weekend shifts where required

 

This newly developed program has been created in partnership with the Bunurong Land Council.

Any offer of employment at the NTAV will be subject to a satisfactory Police Records check and a Working with Children check.

To apply please send a PDF copy of your CV and cover letter to the People and Culture Department via hradmin@nattrust.com.au. Applications will close once a suitable candidate is found.

• Mat leave cover position
• 13 months contract
• CBD based
• Non for Profit organisation

 

We are looking for an energetic Business Development & Events Manager to join our highly respected global brand. You will drive new event and tourism business throughout the National Trust property portfolio and provide leadership to a small team of sales professionals.

This position is a 13 month maternity leave cover position.

 

The Role:

In this position you will report directly to the Director, Commercial Operations and Marketing and will be responsible for increasing the sale of events and functions, tours and admissions across the National Trust property portfolio. You will actively seek new opportunities, focusing on tourism development and work with internal and external stakeholders to ensure the successful end to end delivery of products. The ability to develop and nurture strong, positive, and productive relationships with staff, contractors and clients is essential.

You will be responsible for product development, sales forecasting and budgeting, sales strategy development, achieving sales targets, high level account management, and team leadership.

As part of the Commercial team you will work closely with National Trust property managers and onsite event coordinators, marketing and PR specialists, and in-house graphic design professionals who will provide you and your team with all the tools you require to reach your sales targets.

 

Your main responsibilities will include:

• Sales of events, education and group products and venue hire, including identification and pursuit of ongoing/new business across tourism, education, conferences, film and television, corporate partnerships and private events
• Review and development of new sales strategies, digital assets, and staff training
• Accountability for sales KPIs and reporting
• Development of new products and pricing models
• Client account management
• Leadership and management of team workload and special projects
• Stakeholder management
• End to end event management
• Accountability for customer satisfaction with National Trust event and function experiences

 

Experience:

• Event, wedding or tourism sales experience would be an advantage
• Experience in event delivery/execution and marketing
• Demonstrated achievement of sales targets and KPIs, budget preparation and sales reporting
• Outstanding relationship development and communication skills
• Proven people management skills
• A knowledge of the group tours business is desirable

Any offer of employment at the NTAV will be subject to a satisfactory Police Records check and a Working with Children check.

We promote diversity and practice equity. Aboriginal and Torres Strait Islander peoples are encouraged to apply

To apply please send a PDF copy of your CV and cover letter to the People and Culture Department via hradmin@nattrust.com.au.

Applications will close once a suitable candidate is found.