Seeking high performers driven by giving back to the community

Thank you for considering a career with The National Trust of Australia (Victoria). The National Trust is built on the power of the community.

We believe in inclusiveness, diversity and equality and are committed to ensuring that our workplaces are a reflection of that.

We encourage talented people from all backgrounds, abilities and identities to apply.

Listed below are current permanent, fixed-term and casual vacancies. Please click on the vacancy for full details and instructions on how to apply.

Current Opportunities

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An exciting opportunity exists to become part of Australia’s premier heritage and conservation organisation. Great career opportunity with enjoyable new challenges!

  • Casual position
  • Melbourne Metro Region
  • Casual rate: $26-30

About us:

The Natural Trust of Australia (Victoria) is a community–based, non-government organisation committed to promoting and conserving Australia’s heritage for future generations to enjoy. Founded in 1956, it has since grown to become Australia’s largest community based, heritage conservation organisation that works as an independent, privately funded, not-for-profit body. It is the premier heritage and conservation organisation in Victoria and the major operator of house museums and historic properties open to the public.

 

About the role:

The National Trust is seeking Customer Service Officers to support our small and dynamic properties team, while helping us to grow our impact and reach across communities in Victoria. You will provide administrative and customer service support as well as coordinating exciting programs and events. You will be highly motivated, energetic and well experienced customer service professional.

 

Your responsibilities will include:

  • Provide a high quality, best practice standard of service to all customers
  • Operate POS, cash and EFTPOS systems
  • Administrative duties
  • Provide assistance to visits in our retail spaces and café spaces
  • Act as a visitor information resource
  • Oversee visitor experience management
  • Be responsible for the security and safety of the property and staff
  • Venue hire and group booking coordination
  • Event facilitation including set up and pack up
  • High level of customer service across events, open days, functions
  • Ensure our visitors are compliant with our COVID Safe Plan

To be successful in this role:

  • You’re passionate about Heritage and eager to share that passion with others.
  • You have the ability to deliver great customer experiences in varied environments.
  • You’re willing to learn and embrace our unique style of service.
  • You have strong people skills — you’re approachable, a good listener and empathetic.
  • You’ll need to be flexible with your schedule. Your work hours will be based on business needs, we aim to release rosters two weeks in advance.
  • You have the highest levels of personal integrity and ethical behaviour.
  • You’re willing to follow processes and solve problems.
  • You’re willing to work under pressure and comfortable working alone.
  • You have excellent time management skills and can make decisions quickly.
  • You maintain composure and customer focus while troubleshooting and solving issues.

Sound like you?

Applications will close once a suitable candidate is found. To submit your application in PDF format, in strict confidence, please email hradmin@nattrust.com.au.

Thank you for considering helping the National Trust of Australia (Victoria). The National Trust is built on the power of the community.

Any offer of employment at the National Trust of Australia (Vic) will be subject to a satisfactory Police Records check and Working with Children check.

We’re committed to building a diverse and inclusive workforce. We promote diversity and practice equity. Aboriginal and Torres Strait Islander peoples are encouraged to apply

  • CBD Location plus WFH flexibility
  • Part Time
  • Challenging & Rewarding Role

Company:

The National Trust of Australia (Victoria) (NTAV) is an independent, non-profit organisation supported by a large community base. We are Victoria’s premier heritage and conservation organisation and the major operator of historic properties and sites open to the public across Victoria. Our philosophy is to provide outstanding visitor experiences whilst maximising revenue and profitability.

About the role:

The National Trust is seeking a Fundraising Coordinator, 3 days a week to act as an ambassador for the National Trust and help raise vital funding for our programs and business functions. The Fundraising Coordinator will have knowledge of and some experience in fundraising, including direct mail, and Trusts and Foundations and the not for profit culture.  Responsibilities include overseeing the implementation of direct mail campaigns, including management of donor and potential donor records; drafting of acknowledgements and other correspondence for the CEO and Chair of the organisation.  The position also entails the delivery of a wide range of support for the fundraising and commercial functions, including support in the development and execution of special events, proposal writing, donor background research and other administrative and communications needs as required.  Must have the willingness to learn and be part of a small team, and a willingness to work within the National Trust of Australia (Vic)’s fundamental principles, values and mission.

Reliability, confidentiality, punctuality and a positive, can-do attitude will make you thrive in this position.  Attention to detail and strong confident writing skills a must!

In this very diverse role, where no two days will be the same, we require an individual who is a problem solver, driven by achieving successful outcomes and is happy to work as part of a team as well as individually. You will need to be proactive, responsive and astute, and have the ability to understand what needs to happen to achieve our business goals.

Your responsibilities will include:

  • Overseeing the implementation of direct mail campaigns
  • Management of donor and potential donor records
  • Responsible for the donor and potential donor database
  • Coordinate donor acquisition and communication programs
  • End to end of grant submissions and acquittal process
  • Seek and coordinate fundraising requests
  • Assist with sourcing and organising appropriate new grants
  • Administer the grants/fundraising database
  • Data entry of donations
  • Support in special events
  • Drafting of correspondence for CEO and Chairman as required
  • Ability to take meeting notes/minutes
  • Provide relevant fundraising information and materials in a timely manner
  • Build relationships with third party supporters providing them with support and communications
  • Identify, engage, support and liaise with local community fundraising
  • Engage with supporters on the phone and by email
  • Deliver customer experience to achieve long-term donor engagement
  • Assist with general administrative tasks

 

To be successful in this role:

Your reliability, confidentiality, punctuality and a positive, can-do attitude will make you thrive in this position.  Attention to detail skills a must! You produce strong written communication that is well defined and concise and are able to effectively communicate objectives to team members and clients. Your drive and commitment allow you to maintain a solution-focused approach to relationship building and development of our fundraising operations. You will be highly motivated, energetic, work well with others and a self-starter. Interpersonal communication skills will be pivotal in our decision for this role.

 

  • You’ll have demonstrated experience in delivery programs along with well-developed time management and planning skills.
  • You’ll have experience in a fundraising or similar position. Grants experience is desirable.
  • You’re passionate about Heritage and are eager to share that passion with others
  • You’re a strategic, creative and practical thinker and planner.
  • You’ll have outstanding written and verbal communication skills.
  • You’ll have excellent computer literacy and office 365 skills. IT Savvy will an aptitude to learn new systems and platforms
  • You’ll have excellent administrative and project management skills. Ability to manage numerous projects simultaneously, with good attention to detail, often working to tight deadlines.
  • You’ll have the ability to show initiative and take ownership of duties and tasks
  • You’ll have experience with grant submissions and the acquittal process
  • You’ll be proficient in the use of Microsoft Outlook, Word and Excel. Previous experience with G Suite and Office 365.
  • You’ll have the ability to learn quickly and work independently
  • You’ll have experience building relationships and rapport on the phone
  • You’re an adaptable and pragmatic problem solver
  • You have strong people skills — you’re approachable, a good listener and empathetic.
  • You have the highest levels of personal integrity and ethical behaviour
  • You work well under pressure
  • You have excellent time management skills and can make decisions quickly
  • You are an excellent and effective negotiator

 

Bonus points if:

You have experience working in the not for profit space

You have an understanding of fundraising with a background in fundraising/customer service

 

Sound like you?

To submit your application in PDF format, in strict confidence, please email hradmin@nattrust.com.au with a CV and cover letter outlining your suitability for the role.

Applications will close once a suitable candidate is found.

Any offer of employment at the National Trust of Australia (Victoria) will be subject to a satisfactory Police Records check and/or Working with Children check. Current unrestricted driver’s license is essential.

Thank you for considering helping the National Trust of Australia (Victoria). The National Trust is built on the power of the community.

We believe in inclusiveness, diversity and equality and are committed to ensuring that our workplaces are a reflection of that.

We encourage talented people from all backgrounds, abilities and identities to apply to our vacancies.

We promote diversity and practice equity. Aboriginal and Torres Strait Islander peoples are encouraged to apply.