Seeking high performers driven by giving back to the community

Thank you for considering a career with The National Trust of Australia (Victoria). The National Trust is built on the power of the community.

We believe in inclusiveness, diversity and equality and are committed to ensuring that our workplaces are a reflection of that.

We encourage talented people from all backgrounds, abilities and identities to apply to our vacancies.

Listed below are current permanent, fixed-term and casual vacancies. Please click on the vacancy for full details and instructions on how to apply.

Career Opportunities

  • CBD Location
  • Full Time

 

Company:

The National Trust of Australia (Victoria) (NTAV) is an independent, non-profit organisation supported by a large community base. We are Victoria’s premier heritage and conservation organisation and the major operator of historic properties and sites open to the public across Victoria. Our philosophy is to provide outstanding visitor experiences whilst maximising revenue and profitability.

About the role:

Reporting to the Executive Manager of Commercial, you will be responsible for successful client retention, customer satisfaction, operational plans and engagement. You will oversee and provide administrative support to all commercial operations including but not limited to; fundraising, financial reporting, stakeholder and contracts management, business retention, budgeting, retail, bookings/sales product pricing, and more. Supporting the Executive Manager of Commercial to navigate the demanding schedule of operational requirements, across our 39 properties and extensive partner network. This position plays an integral role in offering services to ensure effective business operations. This newly created role has responsibility for the execution of business plans and developing standard operating procedures and importantly, streamlining processes within the department. The main purpose of this role is to produce quality results through increased profitability and revenue, and to strengthen the relationships between the National Trust and its members, partners and customers in a timely and engaging manner.

In this very diverse role, where no two days will be the same, we require an individual who is a problem solver, driven by achieving successful outcomes and is happy to work as part of a team as well as individually. You will need to be proactive, responsive, and astute and have the ability to understand what needs to happen to achieve our business goals.  Initiative and commitment are crucial in ensuring the diverse activities we deliver for the organisation remain relevant and coordinated.

Your responsibilities will include:

  • Assisting the Executive Manager – Commercial in a diverse range of operational projects and activities
  • Continuously improving and automate processes
  • Monitoring, controlling and managing operations to meet goals and KPI’s
  • Coordinating stakeholders to ensure smooth operations delivery
  • Coordinating and managing project tasks to ensure they are delivered within agreed timelines
  • Evaluating current operational performance and provide strategic improvements
  • Designing and implementing operational processes, including effective project and operational timelines in accordance with our governance structure and reporting needs
  • Establishing consistent protocols across all properties in collaboration with Commercial and Assets Managers.
  • Compile and analyse reports as requested
  • Establishing strong and collaborative relationships with staff and a variety of clients.
  • Liaising with internal teams to communicate and manage business activities and project requirements
  • Increasing value and deepening engagement by identifying and growing opportunities to provide new products and services.
  • Negotiating, quoting and delivering new contract, licences and services.
  • Handling the escalation of critical support issues and urgent business projects.
  • Supporting operational teams to drive better outcomes through system use, including CRM’s
  • Coordinating financial and governance reporting.
  • Respond to telephone or emails enquiries.
  • Research and investigate options and information.

 

To be successful in this role:

You will be business savvy, pragmatic and have experience in a similar role.  You have a proven ability to multitask, your time efficiency will see you thrive. You produce written communication that is well defined and concise and are able to effectively communicate objectives to team members and clients. Your drive and commitment allow you to maintain a solution-focused approach to relationship building and development of commercial operations. You will be highly motivated, energetic, work well with others and a self-starter. Interpersonal communication skills will be pivotal in our decision for this role.

  • You have demonstrated experience in delivery of programs and events along with well-developed time management and planning skills.
  • You have previously successfully delivered improvements by encouraging people to identify new ways of doing things.
  • You have experience in a client-facing account management or business development position
  • You have a proven ability to understand, discuss and develop business processes
  • You have excellent computer literacy and office 365 skills. IT Savvy will an aptitude to learn new systems and platforms
  • You’re passionate about Heritage and are eager to share that passion with others
  • You’re a strategic, creative and practical thinker and planner.
  • You have outstanding written and verbal communication skills.
  • You’re an adaptable and pragmatic problem solver
  • You have strong people skills — you’re approachable, a good listener and empathetic.
  • You have the highest levels of personal integrity and ethical behaviour
  • You work well under pressure
  • You have excellent time management skills and can make decisions quickly
  • You are an excellent and effective negotiator
  • You have a high financial and business acumen

 

Bonus points if:

  • You have experience working in the not for profit space
  • Your background is in operations, fundraising, hospitality management and/or business development.

 

Sound like you?

To submit your application, addressing the above criteria, in PDF format, in strict confidence, please email [email protected] Applications will close once a suitable candidate is found.

Thank you for considering helping the National Trust of Australia (Victoria). The National Trust is built on the power of the community.

Any offer of employment at the National Trust of Australia (Vic) will be subject to a satisfactory Police Records check and Working with Children check.

We’re committed to building a diverse and inclusive workforce. We promote diversity and practice equity. Aboriginal and Torres Strait Islander peoples are encouraged to apply.