Careers

• Part time – 2 days per week
• Mornington Peninsula region (Langwarrin, McCrae and RedHill)

About the role:

The National Trust is seeking an Operations Coordinator to support our small and dynamic properties team, while helping us to grow our impact and reach across communities in Victoria. The suitable qualified candidate will plan for and manage the growth of three Mornington Peninsula National Trust Properties to deliver a compelling visitor experience that maximises profitability, promotes the Trust Brand and broadens Australian’s appreciation of our heritage. You will provide administrative and customer service support as well as coordinating exciting programs and events. You will be highly motivated, energetic and well-experienced customer service professional.

Your responsibilities will include:

• Management of the day to day operations of Mulberry Hill, McCrae Homestead & Endeavour Fern Gully.
• Managing site security including the opening and closing process of the property and alarm control
• Managing a team of volunteers; including recruitment, training and rostering
• Leading the day to day activities of all volunteers including working bees with volunteers, community groups and schools
• Arranging tours, talks and visitor experiences including operation of refreshment area on open days
• Business and Product development for onsite commercial activities
• Ensure buildings, gardens and collections are conserved and maintained
• Monitor and report on the presentation and condition of the property
• Undertake basic preventive conservation measures as directed
• Lead the Mornington Peninsula team
• Providing a high standard of customer service to all visitors
• Provide a high quality, best practice standard of service to all customers
• Operate POS, cash and EFTPOS systems
• Administrative duties
• Act as a visitor information resource
• Oversee visitor experience management
• Be responsible for the security and safety of the property, staff and volunteers
• Venue hire and group booking coordination
• Event facilitation including set up and pack up
• High level of customer service across events, open days, functions

To be successful in this role:

• You’re passionate about Heritage and eager to share that passion with others.
• You have experience in the tourism, hospitality or service industries in a leadership role preferred
• You have excellent organisational and coordination skills ability to prioritise and plan work activities
• You have the ability to deliver great customer experiences in varied environments.
• You have strong people skills — you’re approachable, a good listener and empathetic.
• You have the highest levels of personal integrity and ethical behaviour.
• You’re willing to follow processes and solve problems.
• You have demonstrated property & people management skills
• You’re willing to work under pressure and comfortable working alone.
• You have excellent time management skills and can make decisions quickly.
• You maintain composure and customer focus while troubleshooting and solving issues.
• You have a Driver’s License and be computer literate (MS Office, Google Docs, POS Etc.)

Sound like you?

Applications will close once a suitable candidate is found. To submit your application in PDF format only, in strict confidence, please email [email protected]. Applications should include a cover letter addressing your experience and skills relating to the responsibilities and selection criteria mentioned in this advertisement.

Thank you for considering helping the National Trust of Australia (Victoria). The National Trust is built on the power of the community.

Any offer of employment at the National Trust of Australia (Vic) will be subject to a satisfactory Police Records check and Working with Children check.

We’re committed to building a diverse and inclusive workforce. We promote diversity and practice equity. Aboriginal and Torres Strait Islander peoples are encouraged to apply

Customer Service Officer – Melbourne CBD –Leading Heritage Brand

• Full Time
• National Trust Head Office
• Rate: $25.18 per hour plus superannuation

Company:

The National Trust of Australia (Victoria) (NTAV) is an independent, non-profit organisation supported by a large community base. We are Victoria’s premier heritage and conservation organisation and the major operator of historic properties and sites open to the public across Victoria.

About the role:

The National Trust is seeking a Customer Service Officer within our small and dynamic Bookings Team helping us to grow our impact and reach our sales targets. You will assist in the daily operations of all tourism bookings as well as all group, events, functions, corporate and other group reservations and enquires for National Trust of Australia (Victoria). You will be highly motivated, energetic and well-experienced customer service professional.

Reporting to the Executive Manager, Commercial Engagement, and your responsibilities will include:

• Respond to general function and event enquiries in a professional and efficient manner via phone and email
• Identify and prioritise key target markets and develop relationships with these markets
• Liaise with external agencies to promote, fluently process and confirm the product range
• Cross-promote properties and up-sell events and collaborate with tour operators in order to promote NTAV and Events
• Drive the growth of sales through the conversion of cold calling enquires to booking reservations
• Efficiently complete the processing and coordination of a range of confirmed bookings including, but not limited to; group bookings, membership, education, school holidays programs, corporate and other bookings and customer service enquiries
• Review, track and report attendance numbers of upcoming events to property managers and offer solutions to drive numbers
• Communicate with Property Coordinators to ensure a seamless transition between bookings and operations
• Process payments for incoming and outstanding bookings
• Work within the team to achieve shared goals and targets
• The provision of financial reporting relating to bookings to the Finance Department
• List events on online portals
• Administrative duties

To be successful in this role:

• You’re passionate about Heritage and eager to share that passion with others.
• You have the ability to deliver great sales based customer experiences desirable
• Previous experience operating a computerised Bookings/Ticketing system highly desirable
• Experience in reservations/booking
• Experience working in the tourism and sales industry
• You’re willing to learn and embrace our unique style of service.
• You have strong people skills — you’re approachable, a good listener and empathetic.
• You have the highest levels of personal integrity and ethical behaviour.
• You’re willing to follow processes and solve problems.
• You’re willing to work under pressure
• You have excellent time management skills and can make decisions quickly.
• You maintain composure and customer focus while troubleshooting and solving issues.

Sound like you?

Applications will close once a suitable candidate is found. To submit your application in PDF format, in strict confidence, please email [email protected]

Thank you for considering helping the National Trust of Australia (Victoria). The National Trust is built on the power of the community.

Any offer of employment at the National Trust of Australia (Vic) will be subject to a satisfactory Police Records check and Working with Children check.

We’re committed to building a diverse and inclusive workforce. We promote diversity and practice equity.  Aboriginal and Torres Strait Islander peoples are encouraged to apply

• CBD Location
• Full Time – Senior Management

 

Company:

The National Trust of Australia (Victoria) (NTAV) is an independent, non-profit organisation supported by a large membership base. We are Victoria’s premier heritage and conservation organisation and the major operator of historic properties and sites open to the public across Victoria.

About the role:

We are looking for an experienced and creative curator who is interested in developing their career in a role whose principal focus will be on strategic planning, leadership, coordination and management. We want an individual with the vision and energy to help shape some new directions for the National Trust, to develop strong relationships with external networks; equally, will have the management capability to inspire and motivate a committed and passionate team. As such, they should demonstrate curatorial flair as well as experience in developing complex, multi-faceted programs and be able to schedule and coordinate the delivery of them. Ideally, the candidate will also be able to demonstrate a strong interest in innovation in art and museum programs, and experience of reaching new audiences.

This diverse role will allow you to harness your excellent management skills and be responsible for improving visitor engagement through the planning of the presentation and interpretation of the Trusts heritage sites and collections. The successful candidate will take a hands-on role in the delivery of programs, whilst driving change and innovation in the presentation of heritage tourist sites.

Acting as a leader for your creative team, you will seek and create business development opportunities for our collections and house museums. You will be responsible for the development, implementation and management of cultural engagement initiatives which support programming, interpretation and visitor engagement. Your role will explore new stories of the National Trust as well as research and investigate ways to share these tales with the public. This position promotes awareness and access to our collections, exhibitions, programs and cultural services. You will be responsible for the development and implementation of engagement programs and exhibitions to a high standard, strategically focussed and designed with the needs of audiences in mind.

Sitting within the senior management team, reporting to the CEO, this position plays an integral role in business growth and development. You’ll have a breadth of experience in managing and developing house museums, including experience with collections management and interpretations. You will be highly motivated, energetic and well-experienced people leader. You will have a strong reputation for scholarship, as well as an interest in systems and processes.

 

Your responsibilities will include:

• Development of a fresh approach to the presentation of our properties and collections through our stories and interpretation
• Manage exhibition projects and interpretation
• Acquisitions, deaccessions, curation and maintenance
• The management of the Trust’s databases and archives
• Produce engaging visitor experiences, using the Trust’s sites and collections by developing exhibits, programs, trails and displays at properties
• Oversee collections team who manage object conservation, database, curation, storage and handling, acquisitions, de-accessions etc.
• Oversee the documentation, archives and loans management
• Research and create plans for executing exhibits, interpretation and other supporting content
• Manage all aspects of creative execution, from initial concepts through to final production
• Project manage presentation solutions through all phases from initial research to content production to supervising designers and fabricators
• Project manage and develop interpretation strategies to increase visitation and visitor engagement
• Design assessments of visitor responses and audience interests to interpretive approaches and displays through visitor surveys and manage access issues
• Develop strategies and deliver training to improve staff and volunteer approaches to interpretation and guiding
• Manage interpretation and exhibition planning and research, test writing, artefact selection, production of publications, signage, and display fabrication.
• Write articles, grant applications and sponsorship proposals for projects where required and research other sources of funding
• Oversight of the collections coordinators and exhibitions producer and their practices
• Recommend and develop work objectives; policies, projects and special initiatives
• Create, develop and coordinate artistic and historic exhibitions/permanent galleries and public programming with partner institutions
• Develop and maintain cultural partnerships

 

You will be an outstanding communicator, able to write well and inspire stakeholders and partners. You will also have solid strategic planning skills, a long-term strategic vision and an eye for detail. You will be an experienced manager of people, processes and budgets, ready to play an active part in a new leadership team within the National Trust.

 

To be successful in this role, you will have:

• Experience in managing collections including the use of collection management systems and electronic records
• Demonstrated experience in developing innovative approaches to museum interpretation and visitor engagement
• Project management experience in exhibitions and interpretation
• Experience in collections management
• Qualifications in public history /museum studies and / or collections management
• Highly developed project management skills
• High-level understanding of digital technologies
• Computer literacy, particularly database management
• Experience in historical research and appreciation of history and heritage issues
• Effective written, oral and interpersonal communication skills with the ability to liaise with internal and external stakeholders
• Well-developed research and organisational skills
• Tertiary level qualifications in museum, archives, library or information management
• High-level staff management skills, being able to empower direct reports in their practise and abilities

 

Bonus points if:

• You have experience working in the not for profit space
• Your background is in a similar role
• You have experience with Vernon (collections management software)

 

The nitty-gritty:

Applications must address the following:

• Show us your experience developing successful end to end creative interpretations in house museums or initiated business development opportunities in this space
• Tell us about the industry connections you’ve made during your career

 

Sound like you?

To submit your application, addressing the above criteria, in PDF format, in strict confidence, please email [email protected] Applications will close once a suitable candidate is found.

Thank you for considering helping the National Trust of Australia (Victoria). The National Trust is built on the power of the community.

Any offer of employment at the National Trust of Australia (Vic) will be subject to a satisfactory Police Records check and Working with Children check.

We’re committed to building a diverse and inclusive workforce. We promote diversity and practice equity. Aboriginal and Torres Strait Islander peoples are encouraged to apply.