Careers

Do you want to make a difference in the protection of Victoria’s cultural heritage? A rare opportunity has opened up in our small and dynamic advocacy team.  

• Multi-disciplinary team environment  
• Challenging and rewarding role, reporting to the Executive Manager—Advocacy 
• Professional development, networking and mentoring opportunities 

• Unique opportunity to get a wide range of experience in the heritage field 

About us: 

The National Trust of Australia (Victoria) is an independent, non-profit organisation supported by a large community base. We are Victoria’s premier heritage and conservation organisation and our mission is to inspire the community to appreciate, conserve and celebrate its diverse natural, cultural, social and Indigenous heritage.  

About the job:  

• Lead strategic projects including major campaigns and policy development. 

• Assess the impacts of proposed developments and major projects on heritage places across Victoria, advocating for positive heritage outcomes and representing the National Trust through planning processes including Planning Panels and Heritage Council hearings. 
• Build relationships and partnerships with local and state government, National Trust Branches, and community stakeholders, to advocate for positive heritage outcomes. 
• Contribute to the National Trust’s Reconciliation goals, building relationships with Registered Aboriginal Parties and Traditional Owner groups to support the protection of Aboriginal cultural heritage.  
• Coordinate our National Trust Built Environment and Public Art expert advisory committees. 
• Contribute to an exciting calendar of programs and events, including the Australian Heritage Festival, industry labs, and public talks. 

• Write engaging content for our magazine, Trust Advocate blog and social media channels. 

We are looking for a candidate who meets the following key selection criteria: 

• Has a demonstrated passion for Victoria’s natural and cultural heritage. 
• Has minimum of Bachelors degree in heritage-related discipline (postgraduate desirable). 
• Demonstrated understanding of the philosophical and practical issues relating to heritage conservation and management. 

• Professional experience in heritage and/or planning. 
• Demonstrated ability to work collaboratively with internal and external stakeholders. 
• Experience liaising with Traditional Owners and Registered Aboriginal Parties (desirable) 
• Demonstrated ability to work within a team, as well as independently. 
• Succeeds under pressure, with a demonstrated ability to manage competing priorities while meeting challenging deadlines. 

• Demonstrated ability to show initiative, and find creative solutions utilising available resources.  
• Demonstrated ability write concise, informative, and persuasive communications targeting different audiences—eg technical submissions; formal correspondence; media releases and op-eds; social media posts; blog posts; magazine articles.  

To apply, submit the following to hradmin@nattrust.com.au: 

• Maximum 2-page CV in PDF format only 
• Supporting statement demonstrating that you meet the job requirements and key selection criteria outlined above.  

Salary: $60k + superannuation 

Applications will close at midnight on Sunday 23 February or when a suitable applicant is found.  

Any offer of employment at the National Trust of Australia (Victoria) will be subject to a satisfactory Police Records check and/or Working with Children check. 

Thank you for considering helping the National Trust of Australia (Victoria). The National Trust is built on the power of the community. 

We believe in inclusiveness, diversity and equality and are committed to ensuring that our workplaces are a reflection of that. 

We encourage talented people from all backgrounds, abilities and identities to apply to our vacancies. 

We promote diversity and practice equity. Aboriginal and Torres Strait Islander peoples are encouraged to apply. 

• Bayside/ Metro – close to public transport (Elsternwick, SouthYarra)
• Full Time – 12 month contract
• Great career opportunity

 

Company:

The National Trust of Australia (Victoria) (NTAV) is an independent, non-profit organisation supported by a large community base. We are Victoria’s premier heritage and conservation organisation and the major operator of historic properties and sites open to the public across Victoria. Our philosophy is to provide outstanding visitor experiences whilst maximising revenue and profitability.

About the role:

Are you passionate about high-level customer service? Do you take pride in the wedding services you deliver? If so, this may be the role for you.

We are seeking an energetic, highly organised, competent, and exceptional customer service professional to join the team as our Wedding and Events Coordinator. The successful candidate will lead the onsite delivery of Weddings and other NTAV events at Rippon Lea House & Gardens, Como House and Labassa as well as other National Trust properties as needed. We want someone passionate about what we do and how we do it and who can thrive on solving challenges while delivering exceptional service.
Situated within the Assets team, this role is commercially savvy, working alongside support staff to deliver our events program and ensure stakeholder relationships are maintained.

This role requires a dependable and organised individual with initiative and attention to detail. The position will contribute to the growth of the business.

This role is a full-time, 12-month position (with a transition to permanent), requiring weekday and weekend day/evening availability and manual handling for set up and pack down of events.

 

Your responsibilities will include:

• Coordinating the delivery of client run functions and events
• Liaising with suppliers and clients
• Coordinating aspects of events on the day
• Coordinating property inspections
• Liaising with event managers and stakeholders
• Responding to general enquiries in a professional and efficient manner
• Managing compliments, comments and complaints
• Coordinating event booking and client files
• Scheduling client meetings, wedding site visits etc
• Ad hoc and administration duties
• Development of processes of advertising, collateral and the brand
• Planning and organisation of the National Trust event calendar
• Assisting other teams with launches, promotions and activities at properties

 

To be successful in this role you will have:

• Experience in a similar role within the events industry
• Experience in event management, retail, hospitality, wedding/tourism or equivalent sector
• Sound understanding of Weddings processes and client relations
• Demonstrated strategic thinking, planning and analytical skills.
• Highly organised and ability to prioritise workload, time management skills
• Ability to build and maintain relationships with colleagues and company associations with a genuine commitment to customer service
• High level of personal grooming
• Experience being a team player and establishes relationships with stakeholders easily
• Ability to problem solve and deal with challenging clients and behaviours
• Ability to appropriately allocate given resources to programs and daily activities and multi-task
• Self-motivated and proactive with a track record of high performance and success
• Computer skills including Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, MS project or similar)

 

Bonus points if:

• You have previous experience or interest in working for the non-profit sector

 

Sound like you?

To submit your application, addressing the above criteria, in PDF format, in strict confidence, please email hradmin@nattrust.com.au.

Your application should consist of your CV and cover letter.

Applications will close once a suitable candidate is found.

Thank you for considering helping the National Trust of Australia (Victoria). The National Trust is built on the power of the community.

Any offer of employment at the National Trust of Australia (Vic) will be subject to a satisfactory Police Records check and Working with Children check.

We’re committed to building a diverse and inclusive workforce. We promote diversity and practice equity. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

• CBD Location
• Full Time
• Senior Management

 

Company:

The National Trust of Australia (Victoria) (NTAV) is an independent, non-profit organisation supported by a large community base. We are Victoria’s premier heritage and conservation organisation and the major operator of historic properties and sites open to the public across Victoria. Our philosophy is to provide outstanding visitor experiences whilst maximising revenue and profitability.

About the role:

Reporting to the CEO, you will be responsible for developing brand campaigns and strategies, implementing multifaceted promotional plans for the NTAV.

Sitting within the senior management team this position plays an integral role in business growth and development. This newly created role has full responsibility for the development and execution of the annual marketing plan. You will deliver innovative advertising and promotional campaigns for NTAV branded projects, exhibitions, programs and events, as well as support and lead a small team of marketing professionals. Your role will focus on creating and consolidating powerful partnerships across the states visitor economy. You will use your exceptional stakeholder engagement and management skills to secure industry partnerships at a state and local level.  You will identify and grow relationships with media partners and corporate partners to ensure maximum retention and growth.

You’ll have a breadth of experience in managing and developing a portfolio of tourism and advertising partners and be able to demonstrate how your marketing and communication skills have helped to drive new business outcomes. You will be highly motivated, energetic and well-experienced people leader.

You will have a creative flair and a sophisticated style of writing as well as strong communication skills and analytical attention to detail. You will have proven people management skills to successfully lead and navigate through business change with an outstanding ability to build positive rapport with all stakeholders of the business. You will also have solid strategic brand planning and a long-term strategic vision with the ability to deliver short and medium-term brand equity and market share in relevant channels.

Your responsibilities will include:

• Researching and developing product strategies suitable for specific markets and new tourism opportunities for the NTAV
• Cultivate media partnerships and explore new revenue partnerships via working with key marketing assets
• Develop and manage marketing relationships with destination partners and community accounts at a state and regional level delivering co-operative initiatives to drive growth
• Manage the marketing and branding function, building and maintaining the brand work delivered from the teams through the production of high quality branded communications & collateral regional copywriting, development of brand assets including magazines, creative briefs and advertising campaigns.
• Ensuring on-time delivery of promotional material, including the provision of briefs, logos, mastheads, promotional copy, images etc.
• Contributing to the development and implementation of the department’s strategic plan; a marketing strategy to attract and engage the tourism market and apply innovative thinking to influence best practice within the team
• Sourcing, approaching and winning new business/tourism opportunities within the travel market place
• Engage key stakeholders across the business to develop and manage the tourism side of the brand, aligning the organisation’s goals with the brands’ strategies.
• Develop and execute the annual marketing plan
• Leading and developing innovative digital strategies and creative content plans to ensure best practice and enhance the NTAV’s profile
• Manage in-house Public relations including media relationships for the use of Media releases and targeted communications
• Develop and lead high-level brand campaigns including innovative marketing concepts for our revised brand strategy

 

To be successful in this role:

You have a proven ability to develop innovative campaigns coupled with managing and motivating a high performing team will see you thrive in this role. You produce written communication that is well defined and concise and are able to effectively communicate objectives to team members. Your drive and commitment allow you to maintain a solution-focused approach to relationship building and development of promotional campaigns.

• You have widespread experience in tourism and communications/Public Relations
• You have evidence of successfully implementing tourism and/or brand campaigns
• You have high-level experience with digital marketing, including social and media and online advertising
• You have successfully developed and managed corporate relationships and tourism partnerships
• You have broad and demonstrable success in marketing, including a minimum of five years’ experience at a senior level
• You’re passionate about Heritage and are eager to share that passion with others
• You have a demonstrated ability to lead, manage and work effectively in a complex and changing environment with at least five years’ people management experience.
• You’re a strategic, creative and practical thinker and planner.
• You have outstanding written and verbal communication skills.
• You’re an adaptable and pragmatic problem solver
• You have strong people skills — you’re approachable, a good listener and empathetic.
• You have the highest levels of personal integrity and ethical behaviour
• You work well under pressure
• You have excellent time management skills and can make decisions quickly
• You are an excellent and effective negotiator
• You have a high financial and business acumen

 

Bonus points if:

• You have experience working in the not for profit space
• Your background is in Tourism, Public Relations or Marketing

 

The nitty-gritty:

Applications must address the following:

• Show us your experience developing successful end to end targeted brand or tourism campaigns
• Tell us about the industry connections you’ve made during your career

 

Sound like you?

To submit your application, addressing the above criteria, in PDF format, in strict confidence, please email hradmin@nattrust.com.au. Applications will close once a suitable candidate is found.

Thank you for considering helping the National Trust of Australia (Victoria). The National Trust is built on the power of the community.

Any offer of employment at the National Trust of Australia (Vic) will be subject to a satisfactory Police Records check and Working with Children check.

We’re committed to building a diverse and inclusive workforce. We promote diversity and practice equity. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

• Full Time
• National Trust Head Office (CBD location)
• Fast-paced, varied role

About the role: 

The National Trust is seeking a customer service professional to support our small and dynamic Membership team while helping us to grow our impact and reach our sales targets. You will assist in the daily operations of the head office reception as well as Membership processing and general enquires for National Trust of Australia (Victoria). You will be highly motivated, energetic and well-experienced customer service professional.

Reporting to the Membership Manager your responsibilities will include:

• Supporting all functions of membership department, including procurement of members
• Acting as the first point of contact for membership and customer service enquiries
• Coordinating resources and oversee the smooth running of daily operations and activities for membership
• Coordinating the operations of head office, front of house/reception to the highest possible standards
• Assisting with all relevant current and future membership projects as directed by the manager
• Assisting in the coordinating retail activity for NT wide sites
• Promoting Trust membership to customers and ensure members are provided with priority customer service
• Ensuring the delivery of outstanding visitor experiences, customer service and a range of activities on a day to day basis
• Being responsible for creating the annual continuous improvement of the retail space at Head Office
• Working as part of the wider Trust team on strategic goals, shared targets
• Responding to general enquiries in a professional and efficient manner via phone and email
• Being responsible for opening, closing and operating the front of house reception areas
• Cross promoting properties and up-sell products in order to promote NTAV and Events
• Driving the growth of sales through the conversion of cold calling enquires to membership sales
• Assisting in the promotion of fundraising initiatives to members
• Efficiently completing the processing and coordination of membership, donations and customer service enquiries
• Providing financial reporting relating to membership to the Finance Department
• Administrative and other operational duties

To be successful in this role: 

• You have experience selling and promoting the membership offering
• You have experience with Membership databases and general database management
• You’re passionate about Heritage and eager to share that passion with others.
• You have the ability to deliver great sales based customer experiences desirable
• You must be comfortable cold/warm calling
• You have previous experience operating a receptionist or customer service/sales role is highly desirable
• You have experience in reservations/booking/CRM’s and or membership enquiries
• You have experience working in the tourism and sales industry
• You’re willing to learn and embrace our unique style of service.
• You have strong people skills — you’re approachable, a good listener and empathetic.
• You have the highest levels of personal integrity and ethical behaviour.
• You’re willing to follow processes and solve problems.
• You’re willing to work under pressure
• You have excellent time management skills and can make decisions quickly.
• You maintain composure and customer focus while troubleshooting and solving issues

Sound like you? 

Applications will close once a suitable candidate is found. To submit your application in PDF format, in strict confidence, please email hradmin@nattrust.com.au.

Thank you for considering helping the National Trust of Australia (Victoria). The National Trust is built on the power of the community.

Any offer of employment at the National Trust of Australia (Vic) will be subject to a satisfactory Police Records check and Working with Children check.

We’re committed to building a diverse and inclusive workforce. We promote diversity and practice equity. Aboriginal and Torres Strait Islander peoples are encouraged to apply