Careers

An exciting opportunity exists to become part of Australia’s premier heritage and conservation organisation. Great career opportunity with enjoyable new challenges! 

• Casual position 
• Rippon Lea Estate – Elsternwick location 
• Casual rate: $29.43 per hour (Grade 2A, Enterprise Agreement)

About us: 

The Natural Trust of Australia (Victoria) is a community–based, non-government organisation committed to promoting and conserving Australia’s heritage for future generations to enjoy. Founded in 1956, it has since grown to become Australia’s largest community based, heritage conservation organisation that works as an independent, privately funded, not-for-profit body. It is the premier heritage and conservation organisation in Victoria and the major operator of house museums and historic properties open to the public. 

About the role: 

The National Trust is seeking Customer Service Officers to support our small and dynamic properties team, while helping us to grow our impact and reach across communities in Victoria. You will provide administrative and customer service support as well as coordinating exciting programs and events. You will be highly motivated, energetic and well experienced customer service professional. 

Your responsibilities will include: 

• Provide a high quality, best practice standard of service to all customers 
• Operate POS, cash and EFTPOS systems 
• Administrative duties 
• Provide assistance to visits in our retail spaces and café spaces 
• Act as a visitor information resource 
• Oversee visitor experience management  
• Be responsible for the security and safety of the property and staff 
• Venue hire and group booking coordination  
• Event facilitation including set up and pack up 
• High level of customer service across events, open days, functions 
• Ensure our visitors are compliant with our COVID Safe Plan 

To be successful in this role: 

• You’re passionate about Heritage and eager to share that passion with others. 
• You have the ability to deliver great customer experiences in varied environments. 
• You’re willing to learn and embrace our unique style of service. 
• You have strong people skills — you’re approachable, a good listener and empathetic. 
• You’ll need to be flexible with your schedule. Your work hours will be based on business needs, we aim to release rosters two weeks in advance. 
• You have the highest levels of personal integrity and ethical behaviour. 
• You’re willing to follow processes and solve problems. 
• You’re willing to work under pressure and comfortable working alone. 
• You have excellent time management skills and can make decisions quickly. 
• You maintain composure and customer focus while troubleshooting and solving issues. 

Sound like you? 

Applications will close once a suitable candidate is found. To submit your application in PDF format, in strict confidence, please email hradmin@nattrust.com.au. 

Thank you for considering helping the National Trust of Australia (Victoria). The National Trust is built on the power of the community. 

Any offer of employment at the National Trust of Australia (Vic) will be subject to a satisfactory Police Records check and Working with Children check. 

We’re committed to building a diverse and inclusive workforce. We promote diversity and practice equity. Aboriginal and Torres Strait Islander peoples are encouraged to apply 

An exciting opportunity exists for a Leading Hand Gardener to become part of Australia’s premier heritage conservation organisation working in some of Australia’s most significant gardens.

• Full time position
• Great career opportunity
• Fun, close-knit team!
• Salary: $65k plus super

About us

The National Trust of Australia (Victoria) (NTAV) is an independent, non-profit organisation supported by a large community base. We are Victoria’s premier heritage and conservation organisation and the major operator of historic properties and sites open to the public across Victoria.

About the role

Your responsibilities will include:

• Supervise Gardens Unit Staff, work experience students and volunteers providing direction and coaching
• To maintain, develop and present National Trust Gardens to the highest standards as guided by Trust policies and sound conservation practice to enhance the visitor experience
• Assist in the development of a garden improvement program for Trust properties
• To provide advice and support to regional properties on garden conservation and maintenance
• Promote and maintain Occupational Health and Safety
• Promote a culture of integration working closely with other staff and leaders to develop a sense of ‘team’ across all Trust properties and departments

About you

• Extensive experience in large garden maintenance and in a team environment
• Demonstrated knowledge and experience in the supervision of garden staff, apprentices/trainees, work experience students and volunteers
• An ability to develop and closely follow work programs and meet deadlines
• Good communication skills – written and verbal
• Competency in using and operating a range of horticultural machinery and equipment
• A good understanding of Occupational Health and Safety regulations
• Appropriate trade or tertiary qualification

Sounds like you?

Applications will close once a suitable candidate is found. To submit your application (cover letter and CV) in PDF format, in strict confidence, please email hradmin@nattrust.com.au. 

Thank you for considering helping the National Trust of Australia (Victoria). The National Trust is built on the power of the community.

Any offer of employment at the National Trust of Australia (Vic) will be subject to a satisfactory Police Records check and Working with Children check.

Thank you for considering helping the National Trust of Australia (Victoria). The National Trust is built on the power of the community.

We believe in inclusiveness, diversity and equality and are committed to ensuring that our workplaces are a reflection of that.

We encourage talented people from all backgrounds, abilities and identities to apply to our vacancies.

We promote diversity and practice equity. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

• Full-time role 
• WFH/Hybrid role with Head Office located in East Melbourne 
• $125k plus Super 

About us: 

The National Trust of Australia (Victoria) (NTV) is an independent, non-profit supported by a large community base. We are Victoria’s premier heritage and conservation organisation and the major operator of historic properties and sites open to the public across Victoria.  

About the role: 

At this time of extraordinary development pressure on our environment in Victoria, the Trust, Victoria’s leading independent heritage voice, is seeking to recruit a highly motivated enthusiastic and well-qualified individual to undertake the lead position in Advocacy for the NTV.  

The primary focus of this role is to develop and lead advocacy strategy consistent with the NTV Strategic Plan, and to enhance NTV as the foremost conservation organisation in Victoria. 

Your responsibilities will include: 

• Lead all NTV heritage advocacy campaigns 
• Management of NTV Branches; primary sources of grass-roots local advocacy in Victoria’s regions 
• Be a positive, influential, and trusted ambassador and spokesperson for appropriate  NTV  Advocacy issues .Lead a small team of staff & lead and grow a small dedicated team of volunteers 
• Provide technical advice and support to management and relevant expert committees 
• Meet financial and budget targets and raise alternative forms of revenue 
• Drive innovation in state and national heritage advocacy programs 
• Share our heritage expertise in public arenas and debates 
• Appear at VCAT with expert witness as required 
• Support local and state government heritage protection 
• Integration of current conservation research philosophies and practices into NTV policies campaigns and advocacy 
• Provide in-person and remote training and presentations to build the capacity of community-based leaders and anchor people to be effective advocates for Heritage and NTV. 
• Promote OHS work practices in line with heritage requirements 
• Plan and perform duties as directed subject to upcoming projects   

The ideal candidate will have: 

• Passion for heritage advocacy & a drive to inspire the community to appreciate, conserve and celebrate its natural, cultural and Indigenous heritage 
• Ahigh level of understanding of current cultural heritage resource management including conservation philosophy, technology, procedures and legislation 
• Experience on state and/or local government, cultural institutions and not-for-profit environment 
• Excellent written and verbal communication skills in this field  
• Proven ability to develop personal and corporate relationships with internal and external stakeholders   
• A demonstrated ability to lead, manage and work effectively in a complex and changing environment   
• A strategic, creative, and practical mindset and planner   
• Adaptable and pragmatic problem-solver skills   
• Strong people skills — you’re approachable, a good listener, and empathetic   
• Highest levels of personal integrity and ethical behaviour   
• The ability to work well under pressure   
• Excellent time management skills and can make decisions quickly   
• Excellent and effective negotiation skills   
• High financial and business acumen  
• Police Check & Working with Children’s Check  

Sound like you? 

Applications will close once a suitable candidate is found. A cover letter must accompany your CV. To submit your application in PDF format, in strict confidence, please email hradmin@nattrust.com.au. 

Thank you for considering helping the National Trust of Australia (Victoria). The National Trust is built on the power of the community. 

Any offer of employment at the National Trust of Australia (Vic) will be subject to a satisfactory Police Records check and Working with Children check. 

We’re committed to building a diverse and inclusive workforce. We promote diversity and practice equity. Aboriginal and Torres Strait Islander peoples are encouraged to apply.