Careers

• Casual position
• ‘’VAULT” – Block Arcade

About the role:

The National Trust is seeking Customer Service Officers to support our retail team, while helping us to grow our impact and reach across communities in Victoria. This retail role will be working from the historic Block Arcade in the Melbourne CBD. Here you will be working with some of the finest vintage clothing, and ensuring visitors to our store have a great experience. You will provide administrative and customer service support. You will be highly motivated, energetic and well experienced customer service professional. This role will work predominately on weekends.

Your responsibilities will include:

• Provide a high quality, best practice standard of service to all customers
• Operate POS, cash and EFTPOS systems
• Administrative duties
• Provide assistance to visits in our retail spaces
• Act as a visitor information resource
• Oversee visitor experience management
• Be responsible for the security and safety of the property and staff
• Venue hire and group booking coordination
• High level of customer service
• Ensure our visitors are compliant with our COVID Safe Plan

To be successful in this role:

• You’re passionate about Vintage clothing and eager to share that passion with others.
• You have the ability to deliver great customer experiences in varied environments.
• You’re willing to learn and embrace our unique style of service.
• You have strong people skills — you’re approachable, a good listener and empathetic.
• You’ll need to be flexible with your schedule. Your work hours will be based on business needs, we aim to release rosters two weeks in advance.
• You have the highest levels of personal integrity and ethical behaviour.
• You’re willing to follow processes and solve problems.
• You’re willing to work under pressure and comfortable working alone.
• You have excellent time management skills and can make decisions quickly.
• You maintain composure and customer focus while troubleshooting and solving issues.
• You have availability on weekends.

Sound like you?

Applications will close once a suitable candidate is found. To submit your application in PDF format, in strict confidence, please email hradmin@nattrust.com.au.

Thank you for considering helping the National Trust of Australia (Victoria). The National Trust is built on the power of the community.

Any offer of employment at the National Trust of Australia (Vic) will be subject to a satisfactory Police Records check and Working with Children check.

We’re committed to building a diverse and inclusive workforce. We promote diversity and practice equity. Aboriginal and Torres Strait Islander peoples are encouraged to apply

• CBD Location/Hybrid + Flexibility to work from home 
• Full Time 
• Salary $74k +10% super 

• Challenging & Rewarding Role 

Are you an HR Assistant looking for the next step in your career?  

Start the new year with a new role where no two days are the same! 

Company: 

The National Trust of Australia (Victoria) (NTAV) is an independent, non-profit organisation supported by a large community base. We are Victoria’s premier heritage and conservation organisation and the major operator of historic properties and sites open to the public across Victoria. Our philosophy is to provide outstanding visitor experiences whilst maximising revenue and profitability. 

About the role: 

Reporting to the Executive Manager – People & Culture, you will be responsible for the day-to-day administration of the P&C department. You will be the point of contact for all staff, volunteers and external stakeholders. This role includes organisation of major cross-site volunteer events, management of confidential documents and databases relating to staff and volunteers, end to end recruitment of lower-level positions throughout the organisation and taking a lead in promoting a healthy company culture.  

This role has the flexibility to work from home with the responsibility for the execution of P&C initiatives and streamlining processes within the department.  The main purpose of this role is to advise, source and support the operations of the business while being a liaison for internal and external stakeholders. 

In this very diverse role, where no two days will be the same, we require an individual who is a problem solver, driven by achieving successful outcomes and is happy to work as part of a team as well as individually. You will need to be proactive, responsive and astute, and have the ability to understand what needs to happen to achieve our business goals.  

Your responsibilities will include: 

• Being the first point of contact for any HR Queries that come into the department, whether that be via the HR Inbox, over the phone or face to face. 
• Managing the HR Inbox and escalating queries when needs be. 
• Producing ad hoc HR reports on any people metrics. 

• Management of confidential databases 
• Direct contact for new volunteers by phone or email 
• Liaise across all departments on projects 
• Provide advice and coaching to leaders on people management 
• Assist with leading employee engagement initiatives 

• Coordinating end to end recruitment on non-managerial/non-senior positions 
• Generating contracts and new starter packs. 
• Organise Staff & Volunteer events 
• Coordinate and leave meeting notes and Committee minutes 
• Oversight of company intranet, social club, head office management  

• Build relationships with third party supporters providing them with support and communications 
• Assist with general administrative tasks 
• Assist with the recruitment and selection process of non-managerial staff and volunteers 

• Develop and maintain accurate Volunteer Database/software 
• Arrange and facilitate induction training 

To be successful in this role: 

You will be business savvy, approachable, pragmatic and have experience in a similar role.  You have a proven ability to multitask, your time efficiency will see you thrive. You produce written communication that is well defined and concise and are able to effectively communicate objectives to team members and clients. You are approachable, people-focused approach with excellent communication skills. Your drive and commitment allow you to maintain a solution-focused approach to relationship building and development of people & culture initiatives. You will be highly motivated, energetic, work well with others and a self-starter. Communication skills will be pivotal in our decision for this role. 

• You have experience in a similar HR role or relevant degree 
• You have high self-motivation with an ability to work both autonomously and within a team 
• You have high levels of discretion and confidentiality 

• You’re passionate about Heritage and are eager to share that passion with others 
• You’re a strategic, creative and practical thinker and planner. 
• You have outstanding written and verbal communication skills. 
• You have excellent computer literacy and office 365 skills. IT Savvy will an aptitude to learn new systems and platforms 
• Excellent administrative and project management skills. Ability to manage numerous projects simultaneously, with good attention to detail, often working to tight deadlines. 

• Have the ability to show initiative and take ownership of duties and tasks 
• Be proficient in the use of Microsoft Outlook, Word and Excel 
• Previous experience with Google G Suite 
• Have the ability to learn quickly and work independently 
• Experience building relationships and rapport on the phone 

• You’re an adaptable and pragmatic problem solver  
• You have strong people skills — you’re approachable, a good listener and empathetic. 
• You have the highest levels of personal integrity and ethical behaviour 
• You work well under pressure 
• You have excellent time management skills and can make decisions quickly 

• You are an excellent and effective negotiator 

Bonus points if: 

• You have experience working in the not-for-profit space  

Interviews for this role will take place in December/January with the successful candidate starting at the end of January/ February.  

Sound like you? 

To submit your application, addressing the above criteria, in PDF format, in strict confidence, please email hradmin@nattrust.com.au. Applications will close once a suitable candidate is found.  

Thank you for considering helping the National Trust of Australia (Victoria). The National Trust is built on the power of the community. 

Any offer of employment at the National Trust of Australia (Vic) will be subject to a satisfactory Police Records check and Working with Children check. 

We’re committed to building a diverse and inclusive workforce. We promote diversity and practise equity. Aboriginal and Torres Strait Islander peoples are encouraged to apply. 

The National Trust of Australia (Victoria) is seeking Education/Learning Facilitators to join our team. 

• Casual role/hours flexible 
• Melbourne Metro region 
• Casual rate: $32.75 per hour (Grade 4, Enterprise Agreement) 

The successful candidates will deliver and coordinate education programs which include activities, stories and history to be presented to school groups and to the general public.  

Multiple roles located in the Morning Peninsula, Melbourne Metro and Geelong/outer Geelong region. Please indicate your location preference in your application.  

About us 

The National Trust of Australia (Victoria) (NTAV) is an independent, non-profit organisation supported by a large community base. We are Victoria’s premier heritage and conservation organisation and the major operator of historic properties and sites open to the public across Victoria.   

About the role 

Your responsibilities will include: 

• Deliver an education program which includes activities, stories and history 

• Facilitate tours for booked groups (primarily education) to the public, and coordinate aspects of group activities on the day 
• Deliver presentations according to agreed session plans and guide notes 
• Work with National Trust staff to improve the presentation and interpretation of the education program/site 
• Work as part of a team and possible work at other National Trust sites as required 

About you 

• Excellent presentation skills and outgoing, friendly, confident manner 
• Relevant post-secondary/tertiary qualifications in Education (highly desirable) 
• Education background (highly desirable) 
• Ability to take a collaborative approach to assist with performing end to end tasks 
• Well organised and good time management 

• Confidently manage a group of adults and children with a wide ranging audience from school students, to mixed age members of the public 
• Tourism guide experience and/or qualifications in running educational programs 
• Willingness to work some full day, half day and weekend shifts where required 
• Willingness to wear and maintain assigned costume(s) 
• Willingness to have your photo taken for promotional and visitor purposes 

Sounds like you? 

Applications will close once a suitable candidate is found. To submit your application (cover letter and CV) in PDF format, in strict confidence, please email hradmin@nattrust.com.au.  

Please indicate which region/location you are applying for.  

Thank you for considering helping the National Trust of Australia (Victoria). The National Trust is built on the power of the community.  

Any offer of employment at the National Trust of Australia (Vic) will be subject to a satisfactory Police Records check and Working with Children check.  

We’re committed to building a diverse and inclusive workforce. We promote diversity and practice equity. Aboriginal and Torres Strait Islander peoples are encouraged to apply.  

• CBD Location + Hybrid /Flexibility to WFH
• Full Time
• Senior Management
• $110k plus 10% superannuation

Company:

The National Trust of Australia (Victoria) (NTAV) is an independent, non-profit organisation supported by a large community base. We are Victoria’s premier heritage and conservation organisation and the major operator of historic properties and sites open to the public across Victoria. Our philosophy is to provide outstanding visitor experiences whilst maximising revenue and profitability.

About the role:

Reporting to the CEO, you will be responsible for developing brand campaigns and strategies, implementing multifaceted promotional plans for the NTAV.

Sitting within the senior management team this position plays an integral role in business growth and development. In this role you will have full responsibility for the development and execution of the annual marketing plan. You will deliver innovative advertising and promotional campaigns for NTAV branded projects, exhibitions, programs and events, as well as support and lead a small team of marketing professionals. Your role will focus on creating and consolidating powerful partnerships across the states visitor economy. You will use your exceptional stakeholder engagement and management skills to secure industry partnerships at a state and local level.  You will identify and grow relationships with media partners and corporate partners to ensure maximum retention and growth.

You’ll have a breadth of experience in managing and developing a portfolio of tourism and advertising partners and be able to demonstrate how your marketing and communication skills have helped to drive new business outcomes. You will be highly motivated, energetic and well-experienced people leader.

You will have a creative flair and a sophisticated style of writing as well as strong communication skills and analytical attention to detail. You will have proven people management skills to successfully lead and navigate through business change with an outstanding ability to build positive rapport with all stakeholders of the business. You will also have solid strategic brand planning and a long-term strategic vision with the ability to deliver short and medium-term brand equity and market share in relevant channels.

Your responsibilities will include:

• Researching and developing product strategies suitable for specific markets and new tourism opportunities for the NTAV
• Cultivate media partnerships and explore new revenue partnerships via working with key marketing assets
• Develop and manage marketing relationships with destination partners and community accounts at a state and regional level delivering co-operative initiatives to drive growth
• Manage the marketing and branding function, building and maintaining the brand work delivered from the teams through the production of high quality branded communications & collateral regional copywriting, development of brand assets including magazines, creative briefs and advertising campaigns.
• Ensuring on-time delivery of promotional material, including the provision of briefs, logos, mastheads, promotional copy, images etc.
• Contributing to the development and implementation of the department’s strategic plan; a marketing strategy to attract and engage the tourism market and apply innovative thinking to influence best practice within the team
• Sourcing, approaching and winning new business/tourism opportunities within the travel market place
• Engage key stakeholders across the business to develop and manage the tourism side of the brand, aligning the organisation’s goals with the brands’ strategies.
• Develop and execute the annual marketing plan
• Leading and developing innovative digital strategies and creative content plans to ensure best practice and enhance the NTAV’s profile
• Manage in-house Public relations including media relationships for the use of Media releases and targeted communications
• Develop and lead high-level brand campaigns including innovative marketing concepts for our revised brand strategy

To be successful in this role:

You have a proven ability to develop innovative campaigns coupled with managing and motivating a high performing team will see you thrive in this role. You produce written communication that is well defined and concise and are able to effectively communicate objectives to team members. Your drive and commitment allow you to maintain a solution-focused approach to relationship building and development of promotional campaigns.

• You have widespread experience in tourism and communications/Public Relations
• You have evidence of successfully implementing tourism and/or brand campaigns
• You have high-level experience with digital marketing, including social and media and online advertising
• You have successfully developed and managed corporate relationships and tourism partnerships
• You have broad and demonstrable success in marketing, including a minimum of five years’ experience at a senior level
• You’re passionate about Heritage and are eager to share that passion with others
• You have a demonstrated ability to lead, manage and work effectively in a complex and changing environment with at least five years’ people management experience.
• You’re a strategic, creative and practical thinker and planner.
• You have outstanding written and verbal communication skills.
• You’re an adaptable and pragmatic problem solver
• You have strong people skills — you’re approachable, a good listener and empathetic.
• You have the highest levels of personal integrity and ethical behaviour
• You work well under pressure
• You have excellent time management skills and can make decisions quickly
• You are an excellent and effective negotiator
• You have a high financial and business acumen

Bonus points if:

• You have experience working in the not for profit space
• Your background is in Tourism, Public Relations or Marketing

The nitty-gritty:

Applications must address the following:

• Show us your experience developing successful end to end targeted brand or tourism campaigns
• Tell us about the industry connections you’ve made during your career

Sound like you?

To submit your application, addressing the above criteria, in PDF format, in strict confidence, please email hradmin@nattrust.com.au. Applications will close once a suitable candidate is found.

Thank you for considering helping the National Trust of Australia (Victoria). The National Trust is built on the power of the community.

Any offer of employment at the National Trust of Australia (Vic) will be subject to a satisfactory Police Records check and Working with Children check.

We’re committed to building a diverse and inclusive workforce. We promote diversity and practice equity. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

• Casual role / hours flexible
• Melbourne Metro region
• Casual rate: $26.97 per hour (Grade 1, Enterprise Agreement)

About us 

The National Trust of Australia (Victoria) (NTAV) is an independent, non-profit organisation supported by a large community base. We are Victoria’s premier heritage and conservation organisation and the major operator of historic properties and sites open to the public across Victoria.  

About the role:

The National Trust is seeking a Wedding & Events Facilitator to support our small and dynamic properties team, while helping us to grow our impact and reach across communities in Victoria. You will provide administrative and customer service support as well as coordinating exciting programs and events. You will be highly motivated, energetic and well-experienced customer service professional.

The successful candidates will assist the development, promotion and delivery of weddings & events at Rippon Lea House & Garden, Como House and other National Trust properties as needed.

Your responsibilities will include:

• Coordinate the delivery of client run functions and events
• Liaise with suppliers and clients
• Coordinate aspects of events on the day
• Assist with property inspections
• Liaise with event managers and stakeholders
• Respond to general enquiries in a professional and efficient manner
• Deal with customer complaints and feedback (as requested)
• Coordinate event booking and client files
• Schedule client meetings
• Be responsible for the security and safety of the property and staff
• Venue hire and group booking coordination
• Event facilitation including set up and pack up
• High level of customer service across events, open days, functions

To be successful in this role:

• You have experience in event management, retail, hospitality, wedding/tourism or equivalent sector
• You’re passionate about Heritage and eager to share that passion with others.
• You have the ability to deliver great customer experiences in varied environments.
• You’re willing to learn and embrace our unique style of service.
• You have strong people skills — you’re approachable, a good listener and empathetic.
• You’ll need to be flexible with your schedule. Your work hours will be based on business needs, we aim to release rosters two weeks in advance.
• You have the highest levels of personal integrity and ethical behaviour.
• You’re willing to follow processes and solve problems.
• You’re willing to work under pressure and comfortable working alone.
• You have excellent time management skills and can make decisions quickly.
• You maintain composure and customer focus while troubleshooting and solving issues.

This role will require work to be performed outside normal hours, and flexibility to work on weekends is a must.

Sound like you?

Applications will close once a suitable candidate is found. To submit your application (Cover letter and CV) in PDF format, in strict confidence, please email hradmin@nattrust.com.au.

Thank you for considering helping the National Trust of Australia (Victoria). The National Trust is built on the power of the community.

Any offer of employment at the National Trust of Australia (Vic) will be subject to a satisfactory Police Records check and Working with Children check.

We’re committed to building a diverse and inclusive workforce. We promote diversity and practice equity. Aboriginal and Torres Strait Islander peoples are encouraged to apply

About us:

The National Trust of Australia (Victoria) (NTAV) is a community – based, non-government organisation committed to promoting and conserving Australia’s heritage for future generations to enjoy. Founded in 1956, it has since grown to become Australia’s largest community based, heritage conservation organisation that works as an independent, privately funded, not-for-profit body. It is the premier heritage and conservation organisation in Victoria and the major operator of house museums and historic properties open to the public.

The position:

The NTAV Board (the Board) is calling for applications from interested persons for appointment to the NTAV Governance & Risk Committee (the Committee). The role of the Committee is to work with others to ensure the organisation’s corporate governance standards and internal controls are maintained. The Committee reviews and advises the Board on, all matters relating to the risk management framework and the NTAV’s internal governance and risk function.

The Board is seeking voluntary applications from persons:

• Experienced in governance and risk management practices.
• That have an understanding of not-for-profit organisational requirements.
• With legal background or relevant experience who have knowledge of the non for profit sector.
• Experienced or interested in areas including committees, risk management framework, compliance frameworks, business continuity management, reputation risk, privacy compliance, project risk, environmental risk, employment law, work environment — equal opportunity, health and safety, superannuation — the regulatory framework, case study and subject reviews.

The successful incumbent will bring experience of providing non-executive oversight of the governance, and risk and controls in an appropriately complex organisation. Combined with a track record of building productive relationships with a range of stakeholders, they will also appreciate the distinction between management and governance.

The Committee meets three times a year. Preparation and meeting attendance usually takes a half a day for each meeting.

Appointments are for up to three years and are expected to commence November 2021.

For further information, please contact hradmin@nattrust.com.au

Committee positions at the NTAV will be subject to a satisfactory Police Records check. To submit your expression of interest in PDF format, in strict confidence, please email hradmin@nattrust.com.au.

We aim to recruit a talented candidate and value diversity in background, skills and experience. We are committed to providing equality of opportunity for all applicants. Aboriginal and Torres Strait Islander peoples are encouraged to apply.