Seeking high performers driven by giving back to the community

Thank you for considering a career with The National Trust of Australia (Victoria). The National Trust is built on the power of the community.

We believe in inclusiveness, diversity and equality and are committed to ensuring that our workplaces are a reflection of that.

We encourage talented people from all backgrounds, abilities and identities to apply.

Listed below are current permanent, fixed-term and casual vacancies. Please click on the vacancy for full details and instructions on how to apply.

Current Opportunities

Expandable list section

  • Casual role / hours flexible
  • Geelong region
  • Casual rate: $29.43 per hour (Grade 2A, Enterprise Agreement)


The National Trust of Australia (Victoria) (NTAV) is an independent, non-profit organisation supported by a large community base. We are Victoria’s premier heritage and conservation organisation and the major operator of historic properties and sites open to the public across Victoria.

About the role:

The National Trust is seeking a Customer Service Officer to support our small and dynamic Geelong team, while helping us to grow our impact and reach across communities in Victoria. You will provide administrative and customer service support as well as coordinating exciting programs and events. You will be highly motivated, energetic and well experienced customer service professional.

Reporting to the Geelong Region Properties Manager, your responsibilities will include:

  • Administrative duties
  • Retail sales
  • Act as a visitor information resource
  • Oversee visitor experience management
  • Be responsible for security, opening and closing the property
  • Venue hire and group booking management
  • Event facilitation including set up and pack up
  • High level of customer service across events, open days, functions and filming
  • After hours work for events, weddings and filming

To be successful in this role:

  • You’re passionate about Heritage and eager to share that passion with others.
  • You have the ability to deliver great customer experiences in varied environments.
  • You’re willing to learn and embrace our unique style of service.
  • You have strong people skills — you’re approachable, a good listener and empathetic.
  • You’ll need to be flexible with your schedule. Your work hours will be based on business needs, we aim to release rosters two weeks in advance.
  • You have the highest levels of personal integrity and ethical behaviour.
  • You’re willing to follow processes and solve problems.
  • You’re willing to work under pressure and comfortable working alone.
  • You have excellent time management skills and can make decisions quickly.
  • You maintain composure and customer focus while troubleshooting and solving issues.
  • You have an Australian’s Drivers Licence and available car/have the ability to travel between the Geelong properties.

Sound like you?

Applications will close once a suitable candidate is found. To submit your application in PDF format, in strict confidence, please email

Thank you for considering helping the National Trust of Australia (Victoria). The National Trust is built on the power of the community.

Any offer of employment at the National Trust of Australia (Vic) will be subject to a satisfactory Police Records check and Working with Children check.

We’re committed to building a diverse and inclusive workforce. We promote diversity and practice equity. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

Project Name: 

Our Land Your Law: Old Melbourne Gaol Transcription Project

Project Aims:

  • The transcription, from handwritten records to digital format, of twenty Crown Solicitor Criminal Trial Briefs regarding Aboriginal people incarcerated at Old Melbourne Gaol during the nineteenth century.
  • Development of twenty case studies summarising the life of each person, the criminal trial and more broadly, the social context of Aboriginal people incarcerated at Old Melbourne Gaol during the nineteenth century with reference to the Old Melbourne Gaol Cultural Heritage Survey.
  • To assist National Trust staff to incorporate outcomes determined through consultation with Traditional Owner groups and individual stakeholders into a Final Project Report.

Project Overview:

The National Trust of Australia (Victoria) (NTV) has secured funding from the Public Records Office of Victoria’s Local History Grants Program for a project documenting Aboriginal people who were incarcerated at Old Melbourne Gaol. The project was developed as a recommendation of the Old Melbourne Gaol Cultural Heritage Survey concluded in 2019.

The project will include the transcription of 20 Crown Solicitor Criminal Trial Briefs documenting the prosecution of Aboriginal men who were incarcerated at Old Melbourne Gaol between the 1840s and 1860s. These histories highlight the central role the Gaol played in the Victorian Frontier Wars, and the process of dismantling Aboriginal resistance to the European pastoral invasion of traditional Aboriginal Nations across the Port Philip District.

The project will be undertaken in consultation with the Trust’s Aboriginal Advisory Committee, and other Traditional Owner organisations and individuals. The research will inform the recognition and future interpretation of Aboriginal cultural heritage values at Old Melbourne Gaol. The Gaol, which is the oldest surviving penal establishment in the state, remains a tangible link to the Frontier Wars and the dispossession of Aboriginal people during the nineteenth century, and a place where the continuously evolving relationships between Aboriginal and non-Aboriginal people in Victoria have been displayed and negotiated, from the period of the Frontier Wars right up to the present day.

A working group of external professionals has been formed to provide advice on the delivery of the project. NTV staff will consult with relevant stakeholders including Traditional Owner groups and individuals, to provide stakeholders with access to the digitised transcriptions as appropriate, collaborate on the development of case study summaries, and determine if and how it is appropriate to incorporate the resulting stories into the interpretation at Old Melbourne Gaol.

The Project Officer will be required to collaborate with NTV staff to assist in the incorporation of the Trial Brief transcriptions, case study summaries, outcomes of consultation with Traditional Owner groups and individuals, and recommendations from the project working group, to produce the Final Project Report.

Specifically, the project deliverables for the Project Officer are:

  • Archival research
  • Digital Trial Brief transcriptions
  • Case Study Summaries

Assist NTV staff in producing the Final Project Report

Project Timeframe: 

Approximately Four Months – Full-Time.

Required qualifications:


  • Qualifications in relevant field eg. history, cultural heritage, Indigenous cultural studies
  • Demonstrated experience in Aboriginal cultural heritage research
  • Demonstrated experience in archival and historical research including working with nineteenth-century documents
  • Demonstrated experience in working collaboratively with First Peoples


  • Membership of the Professional Historians Association or other relevant professional body

Expressions of Interest

Please forward your Expression of Interest in PDF format to by Wednesday 31 May 2023.

Please note as part of the recruitment process EOIs will be shared with an external panel.