Seeking high performers driven by giving back to the community

Thank you for considering a career with The National Trust of Australia (Victoria). The National Trust is built on the power of the community.

We believe in inclusiveness, diversity and equality and are committed to ensuring that our workplaces are a reflection of that.

We encourage talented people from all backgrounds, abilities and identities to apply to our vacancies.

Listed below are current permanent, fixed-term and casual vacancies. Please click on the vacancy for full details and instructions on how to apply.

Career Opportunities

  • CBD Location
  • Full Time
  • Challenging & Rewarding Role

Company:

The National Trust of Australia (Victoria) (NTAV) is an independent, non-profit organisation supported by a large community base. We are Victoria’s premier heritage and conservation organisation and the major operator of historic properties and sites open to the public across Victoria. Our philosophy is to provide outstanding visitor experiences whilst maximising revenue and profitability.

About the role:

Reporting to the Executive Manager – People & Culture, you will be responsible for the day to day administration and coordinator of the People & Culture department. You will be the point of contact for all staff, volunteers and external stakeholders. This role includes the oversight of major cross-site volunteer events, management of confidential documents and databases relating to staff and volunteers, end to end recruitment of low to mid-tier positions throughout the organisation and taking a lead in promoting healthy company culture.

This role has responsibility for the execution of People & Culture initiatives and streamlining processes within the department. The main purpose of this role is to advise, source and support the operations of the business while being a liaison for internal and external stakeholders.

In this very diverse role, where no two days will be the same, we require an individual who is a problem-solver, driven by achieving successful outcomes and is happy to work as part of a team as well as individually. You will need to be proactive, responsive and astute, and have the ability to understand what needs to happen to achieve our business goals.

Your responsibilities will include but are not limited to:

  • Acting as the first point of contact for any HR queries that come into the department via email, phone and face to face.
  • Managing the HR inbox and escalating queries and issues
  • Producing ad hoc HR reports on any people metrics.
  • Managing all confidential databases
  • Providing sound HR advice and coaching to leaders on people management
  • Leading employee engagement initiatives including coordinating culture building and social club events
  • Coordinating and preparing mediation, legal and EBA documents
  • Coordinating end to end recruitment on non-managerial/non-senior positions and volunteers
  • Generating contracts, on-boarding, induction and new starter packs
  • Organising staff & volunteer events
  • Coordinator of HR committees
  • Providing oversight of company intranet
  • Building relationships with third party supporters providing them with support and communications
  • Assisting with the collection and update of HR policies and procedures, training and SOP for the new staff intranet
  • Day-to-day office management at Head Office in collaboration with our Asset and Commercial teams
  • Monitoring OHS compliance, policies are up to date including risk register etc.
  • Coordinating the NTAV Employee Benefits Scheme
  • Contributing and being a representative for the People & Culture 2020 Vision and Mindset program.

 

To be successful in this role:

You will be business savvy, approachable, pragmatic and have experience in a similar role. You have a proven ability to multitask, your time efficiency will see you thrive. You produce written communication that is well defined and concise and are able to effectively communicate objectives to team members and clients. You are approachable, people-focused approach with excellent communication skills. Your drive and commitment allow you to maintain a solution-focused approach to relationship building and development of people & culture initiatives. You will be highly motivated, energetic, work well with others and a self-starter. Communication skills will be pivotal in our decision for this role.

  • You have experience in a similar role
  • You have a management or HR degree (desirable)
  • You are familiar with FWA, NES, EBA’s, modern awards etc.
  • You have high self-motivation with an ability to work both autonomously and within a team
  • You have high levels of discretion and confidentiality
  • You’re passionate about Heritage and are eager to share that passion with others
  • You’re a strategic, creative and practical thinker and planner.
  • You have outstanding written and verbal communication skills.
  • You have excellent computer literacy and office 365 skills. IT Savvy will an aptitude to learn new systems and platforms
  • You have excellent administrative and project management skills. Ability to manage numerous projects simultaneously, with good attention to detail, often working to tight deadlines.
  • You have the ability to show initiative and take ownership of duties and tasks
  • You have the ability to learn quickly and work independently
  • You’re an adaptable and pragmatic problem solver
  • You have strong people skills — you’re approachable, a good listener and empathetic.
  • You have the highest levels of personal integrity and ethical behaviour
  • You work well under pressure
  • You have excellent time management skills and can make decisions quickly
  • You are an excellent and effective negotiator

 

Bonus points if:

  • You have experience working in the not for profit space
  • Ideally an understanding of human resources with a background in human resources/admin/business.

 

Sound like you?

To submit your application, addressing the above criteria, in PDF format ONLY, in strict confidence, please email [email protected] Applications will close once a suitable candidate is found.

Thank you for considering helping the National Trust of Australia (Victoria). The National Trust is built on the power of the community.

Any offer of employment at the National Trust of Australia (Vic) will be subject to a satisfactory Police Records Check and Working with Children check.

We’re committed to building a diverse and inclusive workforce. We promote diversity and practise equity. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

 

 

  • Full Time
  • National Trust Head Office (CBD location)
  • Fast-paced, varied role

About the role: 

The National Trust is seeking a customer service professional to support our small and dynamic Membership team while helping us to grow our impact and reach our sales targets. You will assist in the daily operations of the head office reception as well as Membership processing and general enquires for National Trust of Australia (Victoria). You will be highly motivated, energetic and well-experienced customer service professional.

Reporting to the Membership Manager your responsibilities will include:

  • Supporting all functions of membership department, including procurement of members
  • Acting as the first point of contact for membership and customer service enquiries
  • Coordinating resources and oversee the smooth running of daily operations and activities for membership
  • Coordinating the operations of head office, front of house/reception to the highest possible standards
  • Assisting with all relevant current and future membership projects as directed by the manager
  • Assisting in the coordinating retail activity for NT wide sites
  • Promoting Trust membership to customers and ensure members are provided with priority customer service
  • Ensuring the delivery of outstanding visitor experiences, customer service and a range of activities on a day to day basis
  • Being responsible for creating the annual continuous improvement of the retail space at Head Office
  • Working as part of the wider Trust team on strategic goals, shared targets
  • Responding to general enquiries in a professional and efficient manner via phone and email
  • Being responsible for opening, closing and operating the front of house reception areas
  • Cross promoting properties and up-sell products in order to promote NTAV and Events
  • Driving the growth of sales through the conversion of cold calling enquires to membership sales
  • Assisting in the promotion of fundraising initiatives to members
  • Efficiently completing the processing and coordination of membership, donations and customer service enquiries
  • Providing financial reporting relating to membership to the Finance Department
  • Administrative and other operational duties

To be successful in this role: 

  • You have experience selling and promoting the membership offering
  • You have experience with Membership databases and general database management
  • You’re passionate about Heritage and eager to share that passion with others.
  • You have the ability to deliver great sales based customer experiences desirable
  • You must be comfortable cold/warm calling
  • You have previous experience operating a receptionist or customer service/sales role is highly desirable
  • You have experience in reservations/booking/CRM’s and or membership enquiries
  • You have experience working in the tourism and sales industry
  • You’re willing to learn and embrace our unique style of service.
  • You have strong people skills — you’re approachable, a good listener and empathetic.
  • You have the highest levels of personal integrity and ethical behaviour.
  • You’re willing to follow processes and solve problems.
  • You’re willing to work under pressure
  • You have excellent time management skills and can make decisions quickly.
  • You maintain composure and customer focus while troubleshooting and solving issues

Sound like you? 

Applications will close once a suitable candidate is found. To submit your application in PDF format, in strict confidence, please email [email protected]

Thank you for considering helping the National Trust of Australia (Victoria). The National Trust is built on the power of the community.

Any offer of employment at the National Trust of Australia (Vic) will be subject to a satisfactory Police Records check and Working with Children check.

We’re committed to building a diverse and inclusive workforce. We promote diversity and practice equity. Aboriginal and Torres Strait Islander peoples are encouraged to apply