Seeking high performers driven by giving back to the community

Thank you for considering a career with The National Trust of Australia (Victoria). The National Trust is built on the power of the community.

We believe in inclusiveness, diversity and equality and are committed to ensuring that our workplaces are a reflection of that.

We encourage talented people from all backgrounds, abilities and identities to apply to our vacancies.

Listed below are current permanent, fixed-term and casual vacancies. Please click on the vacancy for full details and instructions on how to apply.

Career Opportunities

  • CBD Location
  • Full Time
  • Senior Management

 

Company:

The National Trust of Australia (Victoria) (NTAV) is an independent, non-profit organisation supported by a large community base. We are Victoria’s premier heritage and conservation organisation and the major operator of historic properties and sites open to the public across Victoria. Our philosophy is to provide outstanding visitor experiences whilst maximising revenue and profitability.

About the role:

Reporting to the CEO, you will be responsible for developing brand campaigns and strategies, implementing multifaceted promotional plans for the NTAV.

Sitting within the senior management team this position plays an integral role in business growth and development. This newly created role has full responsibility for the development and execution of the annual marketing plan. You will deliver innovative advertising and promotional campaigns for NTAV branded projects, exhibitions, programs and events, as well as support and lead a small team of marketing professionals. Your role will focus on creating and consolidating powerful partnerships across the states visitor economy. You will use your exceptional stakeholder engagement and management skills to secure industry partnerships at a state and local level.  You will identify and grow relationships with media partners and corporate partners to ensure maximum retention and growth.

You’ll have a breadth of experience in managing and developing a portfolio of tourism and advertising partners and be able to demonstrate how your marketing and communication skills have helped to drive new business outcomes. You will be highly motivated, energetic and well-experienced people leader.

You will have a creative flair and a sophisticated style of writing as well as strong communication skills and analytical attention to detail. You will have proven people management skills to successfully lead and navigate through business change with an outstanding ability to build positive rapport with all stakeholders of the business. You will also have solid strategic brand planning and a long-term strategic vision with the ability to deliver short and medium-term brand equity and market share in relevant channels.

Your responsibilities will include:

  • Researching and developing product strategies suitable for specific markets and new tourism opportunities for the NTAV
  • Cultivate media partnerships and explore new revenue partnerships via working with key marketing assets
  • Develop and manage marketing relationships with destination partners and community accounts at a state and regional level delivering co-operative initiatives to drive growth
  • Manage the marketing and branding function, building and maintaining the brand work delivered from the teams through the production of high quality branded communications & collateral regional copywriting, development of brand assets including magazines, creative briefs and advertising campaigns.
  • Ensuring on-time delivery of promotional material, including the provision of briefs, logos, mastheads, promotional copy, images etc.
  • Contributing to the development and implementation of the department’s strategic plan; a marketing strategy to attract and engage the tourism market and apply innovative thinking to influence best practice within the team
  • Sourcing, approaching and winning new business/tourism opportunities within the travel market place
  • Engage key stakeholders across the business to develop and manage the tourism side of the brand, aligning the organisation’s goals with the brands’ strategies.
  • Develop and execute the annual marketing plan
  • Leading and developing innovative digital strategies and creative content plans to ensure best practice and enhance the NTAV’s profile
  • Manage in-house Public relations including media relationships for the use of Media releases and targeted communications
  • Develop and lead high-level brand campaigns including innovative marketing concepts for our revised brand strategy

 

To be successful in this role:

You have a proven ability to develop innovative campaigns coupled with managing and motivating a high performing team will see you thrive in this role. You produce written communication that is well defined and concise and are able to effectively communicate objectives to team members. Your drive and commitment allow you to maintain a solution-focused approach to relationship building and development of promotional campaigns.

  • You have widespread experience in tourism and communications/Public Relations
  • You have evidence of successfully implementing tourism and/or brand campaigns
  • You have high-level experience with digital marketing, including social and media and online advertising
  • You have successfully developed and managed corporate relationships and tourism partnerships
  • You have broad and demonstrable success in marketing, including a minimum of five years’ experience at a senior level
  • You’re passionate about Heritage and are eager to share that passion with others
  • You have a demonstrated ability to lead, manage and work effectively in a complex and changing environment with at least five years’ people management experience.
  • You’re a strategic, creative and practical thinker and planner.
  • You have outstanding written and verbal communication skills.
  • You’re an adaptable and pragmatic problem solver
  • You have strong people skills — you’re approachable, a good listener and empathetic.
  • You have the highest levels of personal integrity and ethical behaviour
  • You work well under pressure
  • You have excellent time management skills and can make decisions quickly
  • You are an excellent and effective negotiator
  • You have a high financial and business acumen

 

Bonus points if:

  • You have experience working in the not for profit space
  • Your background is in Tourism, Public Relations or Marketing

 

The nitty-gritty:

Applications must address the following:

  • Show us your experience developing successful end to end targeted brand or tourism campaigns
  • Tell us about the industry connections you’ve made during your career

 

Sound like you?

To submit your application, addressing the above criteria, in PDF format, in strict confidence, please email hradmin@nattrust.com.au. Applications will close once a suitable candidate is found.

Thank you for considering helping the National Trust of Australia (Victoria). The National Trust is built on the power of the community.

Any offer of employment at the National Trust of Australia (Vic) will be subject to a satisfactory Police Records check and Working with Children check.

We’re committed to building a diverse and inclusive workforce. We promote diversity and practice equity. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

  • Full Time
  • National Trust Head Office (CBD location)
  • Fast-paced, varied role

About the role: 

The National Trust is seeking a customer service professional to support our small and dynamic Membership team while helping us to grow our impact and reach our sales targets. You will assist in the daily operations of the head office reception as well as Membership processing and general enquires for National Trust of Australia (Victoria). You will be highly motivated, energetic and well-experienced customer service professional.

Reporting to the Membership Manager your responsibilities will include:

  • Supporting all functions of membership department, including procurement of members
  • Acting as the first point of contact for membership and customer service enquiries
  • Coordinating resources and oversee the smooth running of daily operations and activities for membership
  • Coordinating the operations of head office, front of house/reception to the highest possible standards
  • Assisting with all relevant current and future membership projects as directed by the manager
  • Assisting in the coordinating retail activity for NT wide sites
  • Promoting Trust membership to customers and ensure members are provided with priority customer service
  • Ensuring the delivery of outstanding visitor experiences, customer service and a range of activities on a day to day basis
  • Being responsible for creating the annual continuous improvement of the retail space at Head Office
  • Working as part of the wider Trust team on strategic goals, shared targets
  • Responding to general enquiries in a professional and efficient manner via phone and email
  • Being responsible for opening, closing and operating the front of house reception areas
  • Cross promoting properties and up-sell products in order to promote NTAV and Events
  • Driving the growth of sales through the conversion of cold calling enquires to membership sales
  • Assisting in the promotion of fundraising initiatives to members
  • Efficiently completing the processing and coordination of membership, donations and customer service enquiries
  • Providing financial reporting relating to membership to the Finance Department
  • Administrative and other operational duties

To be successful in this role: 

  • You have experience selling and promoting the membership offering
  • You have experience with Membership databases and general database management
  • You’re passionate about Heritage and eager to share that passion with others.
  • You have the ability to deliver great sales based customer experiences desirable
  • You must be comfortable cold/warm calling
  • You have previous experience operating a receptionist or customer service/sales role is highly desirable
  • You have experience in reservations/booking/CRM’s and or membership enquiries
  • You have experience working in the tourism and sales industry
  • You’re willing to learn and embrace our unique style of service.
  • You have strong people skills — you’re approachable, a good listener and empathetic.
  • You have the highest levels of personal integrity and ethical behaviour.
  • You’re willing to follow processes and solve problems.
  • You’re willing to work under pressure
  • You have excellent time management skills and can make decisions quickly.
  • You maintain composure and customer focus while troubleshooting and solving issues

Sound like you? 

Applications will close once a suitable candidate is found. To submit your application in PDF format, in strict confidence, please email hradmin@nattrust.com.au.

Thank you for considering helping the National Trust of Australia (Victoria). The National Trust is built on the power of the community.

Any offer of employment at the National Trust of Australia (Vic) will be subject to a satisfactory Police Records check and Working with Children check.

We’re committed to building a diverse and inclusive workforce. We promote diversity and practice equity. Aboriginal and Torres Strait Islander peoples are encouraged to apply