Frequently Asked Questions – Membership

When you join, you’ll receive your digital membership card in your confirmation email instantly. Your membership then gives you access to a wide range of benefits, including:

• Free or discounted entry to National Trust properties across Victoria and Australia
• Free or discounted entry to National Trust events, exhibitions and member-only activities
• Access to hundreds of overseas National Trust properties, including more than 500 in the UK, plus sites in Scotland, Italy, New Zealand, Canada and more
• The National Trust Victoria Magazine (three digital issues sent annually)
• 10% off at National Trust shops across Australia
• Subscription to our eNews, with updates, offers and event information
• Discounts during the Australian Heritage Festival
• Partner benefits, including 20% off Tiny Houses at Mooramong Estate, 10% off entry to Sovereign Hill, and 25% off ticketed exhibitions at Geelong Gallery

We offer:

• Individual Memberships
• Household Memberships, covering up to two adults and four children under 18

Household members do not need to live at the same address. Our memberships are designed to be flexible and suit a wide range of family and living arrangements.

Yes. Pricing is tiered to provide additional benefits for seniors and concession cardholders. Eligibility details are outlined in our terms and conditions.

You can also save 10% by purchasing a three-year membership compared with buying three one-year memberships separately.

A Household Membership covers up to two adults and four children under 18.

It is suitable for:

• Couples
• Single-adult families with up to four children under 18
• Grandparents and grandchildren under 18
• Families of up to two adults and four children under 18

Our Household Membership is designed to be flexible. It can include up to two adults and up to four children under 18, but there is no requirement to list two adults or include children. 

You can name anyone you like as the second adult—it does not need to be a partner or someone who lives with you. This flexibility allows most family structures to use the Household Membership. 

Digital and Physical membership cards are valid at all National Trust Victoria properties and National Trust properties across Australia. 

Members also benefit from reciprocal visiting arrangements with heritage organisations worldwide through INTO (International National Trusts Organisation). A full list of reciprocal organisations is available online here. 

A digital membership card, will be emailed to you instantly and can be used straight away. You can add it to your Apple or Google Wallet for easy access. 

Yes. You can add a printed magazine subscription for an additional fee when joining or renewing. All members automatically receive the digital magazine, which often includes additional content. 

If you have already joined or renewed and would like to add the printed magazine, please call us on 03 9656 9830 and we can arrange this for you. 

Yes. Gift memberships are delivered as a digital gift card via email and include a personalised message.  

You can choose your preferred delivery date and time for the gift membership to be sent to the recipient, making them ideal for last-minute gifts. 

Gift members enjoy the same benefits as standard members, including free or discounted entry, invitations to member events, three magazines per year, and 10% off at National Trust shops. 

• Individual Memberships 
• Household Memberships (up to two adults and four children under 18) 

Gift memberships are valid for either 12 or 36 months from activation. 

From April 2025, we issue digital membership cards instead of plastic cards. This reduces waste and allows instant access without waiting for postage or risk of cards being misplaced.

Your digital membership cards were emailed to you when you purchased your membership. If you can’t find them, please check your junk or spam folder. You can also access your digital cards at any time via the Member Portal, using the email address linked to your membership.

Step-by-step instructions for adding your card to your digital wallet are available here

If you have requested a physical card, please note these are dispatched in bulk from a third-party mail house and may take up to five weeks to arrive.

Yes. If both a primary and secondary cardholder are listed: 

• The primary cardholder receives their digital card by email 
• If an email address is provided for the secondary cardholder, their card is emailed directly to them 

In some cases, both cards may appear in the same email thread. Please scroll through the email to ensure you have received both digital cards. 

A digital wallet allows you to store your digital membership card securely on your smartphone. Ensure you have Apple Wallet (iOS) or Google Wallet (Android), then follow our instructions to add your membership card. Once added, your card can be shown directly from your phone—even without an internet connection. 

Once added to your Apple or Google Wallet, your digital membership card can be accessed offline. 

Confirmation emails usually arrive within 30 minutes. If you haven’t received yours, please check your spam or junk folder or contact the Membership Team. 

Yes. Digital membership cards are accepted by reciprocal organisations worldwide, including the National Trust UK and other INTO partners. 

The QR code allows National Trust staff and volunteers to quickly validate your membership for free or discounted entry. 

Scanning helps us record visits, personalise communications and prevent fraudulent use. This ensures more of your membership supports conservation work. 

Yes. Please contact membership@nattrust.com.au to record your preference. Physical cards may take up to five weeks to arrive due to postage delays. 

You can download your digital membership card at any time via the Member Portal. Our Membership Team can also resend your digital card by email or text. Contact us on membership@nattrust.com.au or 03 9656 9830. 

Yes. A National Trust of Australia (Victoria) membership provides access to hundreds of historic houses, gardens and heritage sites worldwide, including the National Trust UK and the National Trust of Scotland. 

All reciprocal organisations, including the National Trust UK, accept digital membership cards. Our digital cards follow INTO guidelines, and partner organisations are aware of our transition to digital.  

Instructions for downloading your card are included in your confirmation email, or the Membership Team can assist on 03 9656 9830. 

Members receive 20% off stays of two nights or more. Your discount code is listed in the Member Portal. You can also request the code by contacting membership@nattrust.com.au. Simply enter the code when booking online. 

There are many ways to deepen your involvement, including: 

• Volunteering 
• Joining a local branch 
• Attending member events 
• Supporting advocacy campaigns 
• Using our resources and toolkits to help protect and research heritage places 

The Member Portal is an online space where you can manage your membership. Through the portal, you can: 

• Update your personal details 
• Access your digital membership cards 
• Set up or cancel auto-renewal 
• Update stored payment methods 
• View benefits and discount codes 
• Download donation tax receipts (Only donations made when purchasing or renewing your membership) 
• View and manage bookings 
• See past visits and booking history 

All your membership information is available in one place. 

All members have portal access, provided we have your email address on file. Contact the Membership Team if your details need updating. 

Currently, only the Primary Member (the person who pays for the membership) can access and manage the membership. 

Log in using your registered email address. A one-time verification code will be emailed to you—no password required. Please check your spam or junk folder if it doesn’t arrive within 10 minutes. 

Currently, only the Primary Member (the person who pays for the membership) can access and manage the membership. 

Please note, the Member Portal is only available for National Trust of Australia (Victoria) Members. 

What should I do? Contact our Membership Team on (03) 9656 9830 or membership@nattrust.com.au. 

Yes. You can upgrade to a Household Membership at any time during your membership term by paying the difference. To arrange an upgrade, call 03 9656 9830. 

Please contact us on membership@nattrust.com.au or call 03 9656 9830 and we’ll update your details. 

Yes. You can change your membership type or tier when renewing. You will retain your member number and ‘Member Since’ date. 

No. Memberships are non-transferable and can only be used by the person or people named on the membership, including Life Memberships. 

You can setup, check your auto-renewal preferences, update your stored payment method or cancel auto-renewal by:  

• Logging into the Member Portal and selecting “Payment Methods” 
• Contacting the Membership Team on membership@nattrust.com.au or 03 9656 9830 

Auto-renewal is enabled automatically when purchasing online. 

• What renews: Your existing membership type, term length and any add-ons (e.g., a 3-year Household Senior membership renews as another 3-year Household Senior) 
• Pricing: Renewal is charged at the current rate at the time of renewal 
• Timeline: 
  • 30 days before expiry: reminder email 
  • 5 days before expiry: automatic payment 
  • If payment fails: notification sent 10 days before expiry 

To opt out, please update your account through the Member Portal or contact us at least five days before your expiry date. 

You can renew at any time via : 

• Online 
• In person at a National Trust place 
• Over the phone 
• Via BPAY (using your renewal notice) 
• By setting up auto-renewal via the Member Portal at least six days before expiry 

The easiest way is to log into the Member Portal using the email linked to your membership. 

We accept debit and credit card payments. 

The code may have expired, may not apply to your membership type, or may not be valid with your chosen payment method. Please check the terms and conditions or contact us for assistance. 

Yes, but memberships are non-refundable. You are welcome to continue enjoying your benefits until the end of your current term and choose not to renew. To cancel, email membership@nattrust.com.au. 

Yes. Donations of $2 or more to the National Trust are tax-deductible. 

A tax receipt is emailed automatically after donating online or over the phone. If you donated during renewal, your donation will appear as a line item on your membership receipt. You can also access receipts via the Member Portal. 

Click here to find out more about donating an object to the National Trust collection