Once this form is submitted it becomes a legally binding contract with the National Trust of Western Australia (NTWA) and you (the customer) will be bound by the terms and conditions laid out below.
NTWA uses a third party (the supplier) to produce the plaques. While NTWA makes every effort to describe the plaques as accurately as possible, colour variations may occur, and slight variations to the plaque’s measurements may occur.
Payment can be made by the customer via invoice issued by NTWA after this form is submitted or via credit card by entering your credit card information above and processing payment at the time this form is submitted.
National Trust members are entitled to a 10% discount which is automatically applied to this form. If you select that you are a member of NTWA then your membership details will be checked against our records. If your membership has lapsed or you are not a valid member at the time of processing this form then an invoice for the discounted amount will be issued to you and your order will not be processed until the additional funds are received.
The East Perth Cemeteries Memorial Plaque will not be ordered from the supplier until full payment has been received by NTWA.
Prices are correct at the time of publishing and are inclusive of GST where applicable.
If a pricing error is found, we reserve the right to either (a) arrange payment of any extra sum due or refund any over-payment made by you or (b) cancel the order.
We reserve the right to alter product pricing without notice.
We reserve the right to cancel or delay an order where order details are incomplete or fraud is suspected.
Delivery times cannot be guaranteed. Delivery of the plaque to NTWA generally takes 10 business days from the final sign off of artwork (visual depiction of the plaque) by the customer. Installation of the plaque will generally take 10 business days from the date of delivery to NTWA. If the customer requires the plaque by a specific date they should notify NTWA of this date and NTWA will confirm if that deadline is possible.
It is the responsibility of the customer to check the final artwork provided by the supplier and to confirm with NTWA that the plaque is ready for printing. NTWA does not take responsibility for delivery delays that are a result of the customer not providing approval of the artwork.
REFUNDS AND RETURNS
Damaged or Defective Products
NTWA does not take responsibility for errors on the plaque where the customer has provided approval for the artwork.
If a replacement plaque needs to be ordered due to the customer’s error, NTWA will not be responsible for any costs associated with this.
Where NTWA receives a defective plaque, NTWA will contact the supplier and arrange a replacement at the supplier's cost. NTWA will not accept a defective plaque.
Change of mind
The customer can receive a refund for any monies paid minus fees only if the customer has not provided the final sign off of the plaque’s artwork and the plaque has not been ordered with the supplier.