National Trust of Australia (Victoria) (trading as National Trust Victoria) is committed to protecting your privacy and handling your personal information in an open and transparent manner.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you interact with us, including when you:
- visit our website;
- purchase tickets or make bookings;
- become a member;
- make a donation;
- attend our events and programs;
- subscribe to our communications; or
- otherwise engage with National Trust Victoria.
We comply with the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What Information We Collect
Depending on how you engage with us, we may collect personal information including:
- your name;
- postal address and postcode;
- email address;
- telephone and mobile numbers;
- membership details;
- booking and ticketing information;
- donation history;
- payment information necessary to process transactions;
- concession details where relevant;
- age range or demographic information;
- interests and preferences relating to our places, programs and activities;
- communication preferences;
- survey responses and feedback;
- photographs, videos or recordings where you have provided consent or where permitted by law; and
- information relating to your use of our website.
We may also collect information that does not directly identify you, such as statistical and analytical information regarding website usage.
How We Collect Personal Information
We generally collect personal information directly from you when you:
- purchase tickets or make bookings;
- become a member;
- make a donation;
- subscribe to newsletters or marketing communications;
- complete forms or surveys;
- contact us by telephone, email or through our website;
- participate in competitions, promotions or events; or
- interact with us on social media.
We may also receive information from third-party service providers where necessary to provide services to you.
Anonymous and Pseudonymous Interactions
Where practical, you may interact with National Trust Victoria anonymously or by using a pseudonym.
However, in many circumstances we require your identity in order to provide memberships, process donations, administer bookings and events, issue receipts, manage volunteer activities or otherwise deliver our services.
Information Collected Through our Website
When you visit our website, our servers may automatically record information including:
- your IP address or server address;
- the date and time of your visit;
- pages viewed and files downloaded;
- the website that referred you to our site;
- browser type and operating system;
- device information; and
- approximate geographic location.
This information is generally collected for website administration, security, analytics and to improve our online services.
We do not attempt to identify individual users or their browsing activities except where required or authorised by law.
Cookies and Analytics
Our website uses cookies and similar technologies to improve your browsing experience and help us understand how our website is being used.
Cookies may:
- remember your preferences;
- enable website functionality;
- assist with website performance and analytics;
- support marketing and communication activities; and
- help us improve our digital services.
Some cookies and analytics technologies may collect information that can reasonably identify or be linked to an individual when combined with other information.
Most web browsers allow you to manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of parts of our website.
Why We Collect Personal Information
We collect, hold and use personal information to:
- provide memberships, donations, ticketing and booking services;
- administer events, programs and activities;
- deliver products and services you request;
- communicate with members, donors and supporters;
- provide customer service;
- administer competitions and promotions;
- undertake research and improve our services;
- maintain our records and systems;
- comply with legal obligations; and
- provide information about our activities, events, appeals and opportunities to support National Trust Victoria.
We may take photographs, video or audio recordings at our events, programs and properties for promotional, educational, archival and reporting purposes. Where appropriate, we will seek consent or provide notice that photography or recording is taking place.
Marketing Communications
We may send you information about our activities, events, membership offers, fundraising appeals and other services that may be of interest to you.
You may opt out of receiving marketing communications at any time by:
- clicking the unsubscribe link in our emails;
- updating your communication preferences; or
- contacting us directly.
We will respect your communication preferences and consent choices.
Memberships, Donations and Event Bookings
National Trust Victoria uses Anchor Operation & Reservations Tech Systems (“Anchor”) to facilitate memberships, donations, ticketing and online sales.
Memberships and Donations
Payments are processed through secure payment gateways that comply with applicable Payment Card Industry Data Security Standards (PCI DSS).
National Trust Victoria does not store complete credit card details on its public-facing website.
Event Bookings and Ticket Sales
Event bookings and ticket sales are managed through Anchor Operating & Reservations Tech Systems (“Anchor”), our booking and customer relationship management platform.
Information collected through Anchor may include:
- your name;
- contact details;
- booking and attendance information;
- transaction details; and
- information required to administer your booking.
Merchandise Sales
Online merchandise sales are managed through Anchor and other approved third-party providers as applicable. We encourage users to review the privacy policies of these providers as their handling of personal information is governed by their own privacy practices.
Disclosure of Personal Information
We may disclose personal information to:
- service providers that assist us to operate our organisation;
- payment processors;
- ticketing and booking providers;
- technology and website providers;
- mailing and communication platforms;
- contractors and professional advisers;
- government authorities where required by law; and
- other organisations where you have consented or where disclosure is otherwise permitted by law.
We do not sell personal information.
Overseas Disclosure
Some of our service providers use cloud-based systems or may store or process personal information outside Australia.
Where this occurs, we take reasonable steps to ensure that personal information is protected and handled in accordance with Australian privacy requirements.
Security of Personal Information
National Trust Victoria takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
These measures include:
- secure servers and systems;
- encryption technologies;
- access controls;
- secure payment processing; and
- staff policies and procedures relating to privacy and information security.
No method of transmission over the internet is completely secure. While we take reasonable steps to protect information, we cannot guarantee absolute security.
Data Breaches
If we become aware of a data breach involving personal information that is likely to result in serious harm, we will respond in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).
This may include containing the breach, investigating its cause, notifying affected individuals and notifying the Office of the Australian Information Commissioner where required.
Retention of Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, to meet our legal obligations and to maintain appropriate organisational records.
When information is no longer required, we take reasonable steps to destroy or de-identify it.
Access and Correction
You may request access to the personal information we hold about you and request correction of information that is inaccurate, incomplete or out of date.
Requests should be directed to our Privacy Officer using the contact details below.
We may refuse access in certain circumstances permitted under the Privacy Act.
Privacy Complaints
If you have concerns about how your personal information has been handled, please contact our Privacy Officer.
We will investigate your complaint and endeavour to respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Contact Us
National Trust Victoria
PO Box 24034, Melbourne Bourke Street, VIC 3000
Email: info@nattrust.com.au
Telephone: +61 3 9656 9800
We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements or technology.
The current version of this Privacy Policy will always be published on our website and the date of the latest revision will be shown at the top of this page.
