Terms & Conditions for Gift Cards

National Trust of Australia (Victoria) Gift Card Terms & Conditions

  1. Validity
    Gift Cards are valid for three (3) years from the date of purchase, as required under Victorian and Australian consumer law.  The purchase date is utilised to calculate three years from that date to provide the expiry date.  Gift cards not redeemed before they expire will be void and cannot be extended.
  2. Redemption 
    Gift cards may be redeemed for eligible purchases at all National Trust Australia (Victoria) (NTAV) properties and online at https://www.nationaltrust.org.au/ .  Redemption is subject to availability and standard Terms & Conditions of sale. 
  3. Use of Card 
    Gift cards can be used multiple times across multiple transactions until the full value has been redeemed.  If a purchase exceeds the available balance, the difference must be paid using an alternative payment method. 
  4. Non-Transferable and Non-refundable
    Gift cards are not refundable, cannot be exchanged for cash (in whole or in part), reloaded, or transferred to another person unless required by law. 
  5. No Change or Credit in Cash 
    No cash change will be given for purchases below the card’s balance.  Any remaining balance will remain on the card until expiry and can be used for future purchases. 
  6. Digital Delivery and Responsibility
    Gift cards are delivered electronically via email.  It is the responsibility of the purchaser and/or recipient to ensure the email address provided is correct and that the gift card is stored securely.  NTAV is not responsible for lost, deleted, misplaced, or inaccessible digital gift cards once delivered.  Gift cards will not be reissued or refunded if lost or accessed by an unauthorised party. 
  7. Event Specific Use 
    Some gift cards or vouchers may be restricted to specific properties, events, or offers.  These restrictions will be clearly stated at the time of purchase and cannot be altered later. 
  8. Cancelled Events
    If an event or booking made using a gift card is cancelled due to unforeseen circumstances, customers may be offered a transfer, rescheduling or credit to another date, at NTAV’s discretion and in accordance with Australian Consumer Law.
  9. Marketing Use Prohibited 
    Gift cards may not be used for marketing, promotional, or advertising purposes (including competitions) without prior written consent from the NTAV.
  10. Misuse and Fraud 
    Unauthorised duplication, tampering, or misuse of gift cards is strictly prohibited.  NTAV reserves the right to cancel any card suspected of fraud or breach of these terms. 
  11. Privacy
    Personal information collected through gift card transactions will be handled in accordance with the Privacy and Data Protection Act 2014 (Vic) and the NTAV Privacy Policy. 
  12. GST Inclusive 
    All gift card values are inclusive of GST where applicable. 
  13. Acceptance of Terms 
    Use of a gift card constitutes acceptance of these Terms & Conditions.  NTAV may amend these terms from time to time, provided changes remain compliant with Australian Consumer Law.