Terms & Conditions of Entry

To enter a National Trust (NSW) property you must agree to the Terms and Conditions of Entry. We thank you for your assistance.

You agree to

  • Not enter the property if you feel unwell or have cold-like symptoms
  • Book via Eventbrite, where possible, to guarantee a spot
  • Use cashless payments, where possible
  • Follow the instructions on the safety signage
  • Adhere to the government health orders

You can count on us to

  • Be vigilant to maintain safe practices
  • Follow a strict Code of Practice and maintain high hygiene protocols
  • Clean our properties and restrooms in accordance with government regulations

 

Tickets

These terms and conditions apply to patrons who have purchased a ticket to a National Trust (NSW) property or event.

Tickets available for purchase fall into two categories:

  1. General Entry (standard admission)
  2. Special or One-Off Events*

*Excludes National Trust (NSW) exhibitions offered as part of General Entry.

 

Refund policy

  • General Entry – No refunds, transfer to another time or date only*
  • Special or One-Off Events – Refund requests must be made no fewer than three (3) business days prior to event commencement.

It is the Ticketholder’s responsibility to attend and arrive on time. No exchange or refund will be provided where a ticketholder arrives late and cannot be admitted.

* Free tickets cannot be transferred. Ticketholders are required to notify the National Trust (NSW) of free ticket cancellation before rebooking a new General Entry time slot.

 

Cancellations or postponements

In the event of a cancellation by the National Trust, ticketholders will be advised at the earliest opportunity and tickets will be refunded in full. If an event is postponed and ticketholders are unable to attend the rescheduled date(s), a full refund will be provided.

 

Fees

Prebooked tickets are subject to Eventbrite transaction fees. Should you no longer be able to attend a prebooked session or event and require a refund, the purchase price will be refunded less Eventbrite booking fees.

 

Lost or damaged ticket

The National Trust (NSW) will replace tickets if the authenticity of the ticket can be verified, including proof of purchase, and if the ticket holder can provide reasonable notice before the event.

 

Questions?

Please email any questions to info@nationaltrust.com.au

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