These policies relate to donations made through the Donation Point Go website via QR code.

Donations Refund Policy

Due to the nature of charity donations, we are under no obligation to give refunds. Decisions on refunds will be at the discretion of The National Trust of Western Australia management.

If a donation is refunded, the associated tax receipt is no longer valid so it should be securely destroyed. Please note it is your responsibility to submit only correct receipts to the Australian Tax Office.

The National Trust of Western Australia accepts all donations in good faith. While we understand entirely that everyone has different preferences regarding donations and that sometimes it is not convenient to give, we will not refund a donation that has been knowingly and voluntarily given to us.

  • We will refund if there was an error made by the National Trust of Western Australia.
  • We will refund if the donation was provided by a vulnerable person.
  • We may refund if the donor entered the wrong amount.
  • We may refund if there are exceptional circumstances.

Should you need to request a refund please contact us in writing within 90 days, at 4 Havelock Street, West Perth WA 6005 or Include the date your donation was made and outline the circumstances. We will review the request and aim to respond within 7 days.

Should an error in the donation amount be detected and a request for refund made after 90 days have expired, The National Trust of Western Australia regrets that we are unable to issue a refund.

Donations Privacy Policy

Collection of your personal information

The National Trusts of Australia are committed to protecting your privacy and understand that our customers are concerned about the privacy, confidentiality and security of their personal information. National Trusts in Australia comply with the Commonwealth’s Privacy Act 1988. The full Privacy Policy is available at Privacy – National Trust.

The National Trust of Western Australia has elected not to receive donor data via Donation Point Go, therefore your details will not be shared with us when you make a donation through its website.

Use of your personal information

If you subscribe to our mailing list we may use your personal information to send you information about our programs, special events and fundraising programs. Each time we send you this type of communication we will provide you with a simple way to ‘opt out’ of receiving this communication in the future.

When you visit the National Trust website, our server makes an anonymous record of your visit and may obtain the following information for statistical purposes only:

  • User’s server address and top level domain name
  • Date and time of visit to the site
  • Pages viewed and documents downloaded by the user
  • Sites previously visited
  • Type of browser used
  • Country of origin of the user Personal information that is entered while booking a tour will only be used for tour purposes.

Sharing of your personal information

We don’t share any of your personal information with third parties for marketing purposes.

The National Trust will not disclose your personal information to any third party except when required by law and/or in accordance with the Privacy Act 1998.

Changes to this Donations Privacy Policy

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

The National Trust of Western Australia reserves the right to make amendments to this Donations Privacy Policy at any time. If you have objections to the Donations Privacy Policy, you should not access or use the website.

Accessing your personal information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.

Contacting us

The National Trust welcomes your comments regarding this Donations Privacy Policy. If you have any questions about this policy and would like further information, please contact us by email at

Donation Point Go policies

The National Trust of Western Australia uses Donation Point Go from Quest Payment Systems to collect donations via QR code. You can read relevant policies by clicking the links below: