Careers

About the job

• Full-time permanent position
• Salary $58,600 per annum full-time equivalent basis (plus applicable superannuation)
• Fun, creative, and energetic work environment
• Challenging and rewarding role
• Based at Tasma Terrace, East Melbourne

About the role

We are seeking energetic, customer focused individual to join our Bookings team. You will assist in the daily operations of all reservations and enquires for NTAV properties and events, delivering high quality service through our range of products in a timely and professional manner while maintaining the values and integrity of the Trust.

Your duties will include

Reporting to the Executive Manager – Commercial, your role will involve:

• Providing a high level of customer service to a range of customers and members,
• Responding to general enquires in a professional and efficient manner,
• Communication with property staff for a seamless transition between bookings and operations,
• The coordination of group bookings including education, school holidays programs, corporate and other groups,
• Processing a range of commercial bookings, including filming, photography, and venue hire bookings,
• Work within the Trust’s event and program ticketing system, including the sale, transfer, and refund of customer tickets where applicable, and
• Work within the team to achieve shared goals and targets.

About you

• Experience in reservations/bookings/ ticket sales
• Experience in customer service
• Exceptional sales skills
• Experience working in the tourism and sales industry
• Excellent communication
• Strong computer skills
• Professional phone manner
• High level of organisation and problem-solving skills and ability to work under pressure
• Flexibility and adaptability in responding to a range of general and bookings related enquiries in a timely manner.
• Be committed to undertake growth and development

Sound like you?

Applications will close once a suitable candidate is found. To submit your application, apply via Seek. Applications should include a cover letter addressing your experience and skills relating to the responsibilities and selection criteria mentioned in this advertisement.

Thank you for considering helping the National Trust of Australia (Victoria). The National Trust is built on the power of the community.

Any offer of employment at the National Trust of Australia (Vic) will be subject to a satisfactory Police Records check and Working with Children check.

We’re committed to building a diverse and inclusive workforce. We promote diversity and practice equity. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

About the job

• Full-time permanent position
• CBD Location + Hybrid/Flexibility to WFH
• $75,000 – $85,000 per year (plus super)

About Us

The National Trust of Australia (Victoria) (NTAV) is an independent, non-profit organisation supported by a large community base. We are Victoria’s premier heritage and conservation organisation and the major operator of historic properties and sites open to the public across Victoria. Our philosophy is to provide outstanding visitor experiences whilst maximising revenue and profitability.

About the role

Do you have a natural instinct for spotting what will inspire, delight, and engage audiences – sometimes before anyone else sees it coming? Do you thrive on telling great stories, crafting compelling content, and making ideas look and sound brilliant across every channel?

We’re looking for a forward-thinking digital marketer who lives and breathes storytelling, knows how to make heritage feel fresh and relevant, and loves the challenge of connecting with diverse audiences. You’ll bring creativity, curiosity, and a flair for both traditional and digital media, blending innovative campaigns with data-driven insight to make a real impact.

Reporting to the Executive Manager, Marketing & Development, you’ll work across the organisation to bring our stories to life – from rich heritage moments to vibrant visitor experiences. You role will inspire Member acquisition and retention while also converting people to visit our National Trust places and events across the state. You’ll be hands-on, dependable, and organised, with the confidence to take initiative and the drive to see ideas through.

This is a chance to grow your career while shaping how Victoria experiences its heritage – creating content, campaigns, and connections that people remember.

Your responsibilities will include:

• Research, identify and develop content for multiple owned digital channels
• Overseeing and managing social media channels including planning and scheduling of content
• Communication and campaign coordination
• Coordinating the measurement, RIO and reach of marketing opportunities
• Writing of content for publications, online and media
• Website development and management, including updating pages, online listings etc
• Taking ownership of the marketing and promotion of the National Trust event calendar
• Marketing and promotion for major properties through various online and print media outlets
• Assisting with launches, promotions and activities at properties
• Provide media, PR communications and marketing support to grow the Trust’s commercial brand
• Working together with other business units to coordinate the effective promotion of properties and Trust products
• Assisting Graphic designer with production coordination of all internally created collateral
• Managing the development processes of advertising, collateral and the brand with external stakeholders
• Implementing processes and systems to enable greater productivity and information sharing
• Providing marketing support to managers of key commercial sites and across the organisation
• Negotiating with media/agency for best advertising rates and value-add exposure
• Engaging with industry stakeholders, media and National Trust employees to leverage partnership opportunities
• Managing administration and minutes for relevant committees
• General marketing administration

About you

You will have a digital mindset, be business savvy, pragmatic and have experience in a similar role. You have a proven ability to multitask, your time efficiency will see you thrive. You will be highly motivated, energetic, work well with others and a self-starter. Interpersonal communication and collaboration skills will be pivotal in our decision for this role.  You will also have:

• Tertiary qualification in marketing and/or marketing experience.
• Sound understanding of marketing process and demonstrated track record in successfully creating and implementing marketing campaigns
• Demonstrated strategic thinking, planning and analytical skills.
• Excellent presentation and communication skills (written and verbal), problem-solving and conflict resolution skills
• Experience managing website content, eDM’s and social media
• Proven outstanding coordination and leadership skills within the work environment
• Understanding of the production processes related to printing and publishing
• Highly organised and ability to prioritise workload, time management skills
• Ability to build and maintain relationships with colleagues and company associations with a genuine commitment to customer service
• Team player and establishes relationships with stakeholders easily.
• Ability to appropriately allocate given resources to programs and daily activities and multi-task
• Self-motivated and proactive with a track record of high performance and success
• Computer skills including: Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, MS project or similar); and understanding of printing, photo, publishing and website technology

Sounds like you?

Applications will close once a suitable candidate is found. Your application should consist of your resume, portfolio, and cover letter.

To submit your application in strict confidence, apply via Seek.

Thank you for considering helping the National Trust of Australia (Victoria). The National Trust is built on the power of the community.

Any offer of employment at the National Trust of Australia (Vic) will be subject to a satisfactory Police Records check and Working with Children check.

We believe in inclusiveness, diversity and equality and are committed to ensuring that our workplaces are a reflection of that. We encourage talented people from all backgrounds, abilities and identities to apply to our vacancies. We promote diversity and practice equity. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

About the role

We are seeking an energetic, focused and motivated Property Coordinator to join our team. You will be dedicated to ensuring all visitors enjoy an outstanding cultural, historical and interactive visitor experience. This part time role is an exceptional career opportunity for a well-qualified individual with customer service, operations and relationship building experience.

Your responsibilities will include:

• Work with our team to deliver a compelling visitor experience that maximises profitability, promotes the Trust brand and broadens Australian’s appreciation of our heritage
• Coordinate the day-to-day operations of the Old Melbourne Gaol and Polly Woodside locations including the maintenance, conservation and presentation of the properties and their collections
• Management of casual staff and volunteers including recruitment, on boarding, training and rostering
• Continuous improvement of the Trust’s effectiveness in managing health & safety
• Liaise with external providers and stakeholders to ensure the efficient coordination of events, functions and filming at Old Melbourne Gaol and Polly Woodside
• In conjunction with our team, develop and sustain operational plans for Old Melbourne Gaol and Polly Woodside, temporary exhibitions, programs, events and education programs
• Promote a culture of integration working closely with other staff and leaders to develop a sense of ‘team’ across all Trust properties and departments

About you

• Experience in property and asset operations, with a focus on staff, volunteer management and customer service
• Experience in a leadership role
• Excellent organisational and coordination skills
• Demonstrated interest in heritage, conservation, facilities management or tourism
• Effective time management skills and the ability to prioritise workflow
• A strong teamwork ethic

Sounds like you?

Applications will close once a suitable candidate is found. To submit your application (cover letter and CV) in PDF format, in strict confidence, apply via Seek.

Thank you for considering helping the National Trust of Australia (Victoria). The National Trust is built on the power of the community.

Any offer of employment at the National Trust of Australia (Vic) will be subject to a satisfactory Police Records check and Working with Children check.

We believe in inclusiveness, diversity and equality and are committed to ensuring that our workplaces are a reflection of that. We encourage talented people from all backgrounds, abilities and identities to apply to our vacancies. We promote diversity and practice equity. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

About the job

• Part-time permanent position (3-days per week)
• Salary $62,460 per annum full-time equivalent basis (plus applicable superannuation)
• Fun, creative, and energetic work environment
• Multi-faceted and dynamic role
• Melbourne properties-based role

About the role

We are seeking a Weddings & Functions Coordinator to join our weddings team with a passion for the industry and for delivering unique events in our heritage spaces.

This is a multi-faceted role, where no two days are the same. You will need customer service skills, excellent communication skills and an eye for detail, as well as a willingness to put your hand up and help where required. In return, you will have access to some of the most magnificent gardens and properties in Melbourne, as well as a great workplace culture and flexible working hours.

This role is responsible for end-to-end wedding ceremony delivery, as well as supervising wedding photography, ensuring our clients have the best day of their lives at one of our beautiful properties.

Your responsibilities will include, but are not limited to:

• Guiding wedding clients through from their very first enquiry, all the way through to their special day.
• Promptly responding to incoming enquiries and assisting with site visits.
• Creating run sheets to be sent to all relevant departments and external suppliers to facilitate the smooth running of all events.
• Contacting all ceremony suppliers in the run-up to the ceremonies to ensure they have all the required information.
• Supervising wedding photography bookings across multiple sites.
• Maintaining relationships with clients, staff, suppliers, and stakeholders.
• Ensuring all ceremony bookings operate within the permit of the properties.
• Keeping up with industry standards and being able to bring this knowledge to better our product.
• Monitoring and entering all database information and assisting with all administrative departmental duties.

About you

To be successful in this position, you will need to have experience in the following:

• Experience in the world of weddings and functions.
• Willingness to learn about the wedding market.
• Attention to detail and ability to keep on top of wedding enquiries, event delivery and client coordination simultaneously.
• A strong emphasis on consistency in delivering incredible customer service and events.
• High level skills in general administration
• Microsoft 365 knowledge & skills.
• Confidence under pressure and flexibility in resolving issues and compliance requirements.
• Experience using a computerised booking management system is desirable but not essential.
• Ability to work outside of normal working hours and on weekends for weddings, site inspections and filming bookings.

Sound like you?

Applications will close once a suitable candidate is found. To submit your application, visit Seek. Applications should include a cover letter addressing your experience and skills relating to the responsibilities and selection criteria mentioned in this advertisement.

Thank you for considering helping the National Trust of Australia (Victoria). The National Trust is built on the power of the community.

Any offer of employment at the National Trust of Australia (Vic) will be subject to a satisfactory Police Records check and Working with Children check.

We’re committed to building a diverse and inclusive workforce. We promote diversity and practice equity. Aboriginal and Torres Strait Islander peoples are encouraged to apply.