• Location Parramatta/Harris Park, NSW
  • Job Type Full-time
  • Category Business
  • Reports to: Commercial Director


The National Trust is the largest community based, not-for-profit conservation organisation in Australia, operating for more than 70 years. Our vision is to bring the heritage of New South Wales to life for future generations. We achieve this by advocating, conserving and protecting our built, cultural and natural heritage and by educating and engaging the community through the sharing and interpretation of all Australian heritage stories in ways that awaken a sense of place and belonging. To achieve this vision, we need to ensure the financial strengthen of the Trust.

The National Trust (NSW) is seeking an experienced Property Manager to take responsibility for the management and all aspects of the visitor experience of two highly significant historic museum properties in the Western Sydney region, Old Government House (World Heritage Listed as part of the Australian Convict Sites serial listing) and Experiment Farm Cottage (on the site of Australia’s first land grant and State Heritage Listed), to ensure they are welcoming, accessible and inclusive environments.

They will also liaise with the Parramatta Branch of the National Trust and Friends of Old Government House, providing them with guidance and support as required.

About the role

Reporting directly to the Commercial Director you will be responsible for:

  • Managing the overall operations of the property including maintenance of the property, garden and collection, housekeeping and presentation of the site, contractor management, guiding and retail functions, delivery of education programs and venue hire in accordance with National Trust policies and procedures, and relevant legislation including WHS.
  • Developing and implementing relevant strategies to improve the financial performance and visitation at the property, including but not limited to public programming, exhibitions and education programs to increase and diversify audiences.
  • Leading and managing staff and volunteers to ensure they are selected, trained, supported and managed to deliver a seamless visitor experience. This includes, but is not limited to volunteer training such as guiding, work planning and rostering.
  • Building relationships and working collaboratively with other cultural, government and educational institutions in the region.
  • Providing performance reports (financial, visitation, collections, maintenance and interpretive issues) to Director Commercial and the Board as required.
  • Be responsible for identifying and applying for external grant funding.
  • Ensuring that the management and conservation outcomes are in accordance with the Conservation Management Plan, Trust policies and other relevant plans for the property.
  • Acting as first point of contact for security and other emergency matters should they arise.
  • The role works closely with the Conservation Department, which is responsible for property and collections conservation, maintenance and presentation

About you

You will be an outstanding Property Manager with an ability to motivate people, inspire innovative projects and build long term relationships that deliver growth against targets.  You will have qualifications in, or extensive experience of, Cultural Tourism, Education, Museum Studies, Collection Management or other relevant discipline, particularly within an Australian context, complemented with some experience in cultural tourism, community engagement and project development, such as delivery of public programmes, education programmes, major exhibitions and events at a museum or cultural institution.

Additionally, you will have the following:

  • Demonstrated experience in developing budgets and strategies for improving visitation at a museum or cultural institution.
  • Recognised credibility to act as the public face for an organisation demonstrated through first class written and verbal communication with strong negotiation skills.
  • Ability to source appropriate sponsorship for major events or special programs.
  • Excellent relationship and stakeholder management skills.
  • Demonstrated experience in the management of time, staff and volunteers, budgets and major projects.
  • An understanding of and commitment to the National Trust’s aims, objectives and workplace values, together with relevant policies and guidelines with particular regard for our Child Safe Child Friendly Policy and the principles of Equity & Diversity and WH&S.
  • Current First Aid Certificate (or willingness to gain)
  • Class C driver’s license and a willingness to travel between the properties and to the National Trust Centre
  • Current NSW Working with Children Check number (WWCC)

We’re looking for someone who can manage properties in order to bring them to life, engage with the community and advocate for conservation.  We offer a flexible work environment and value the highest levels of professionalism.

You must be fully vaccinated and have the right to live and work in Australia to apply for this job.

Download Property Manager position description


For any enquiries call 02 9258 0159 or email hr@nationaltrust.com.au

To apply, submit your CV together with a covering letter addressing the key accountabilities to: hr@nationaltrust.com.au

Closing date: 6 December 2021

Start in January 2022