• Location: Dubbo NSW
  • Job Type: Full-time or part-time job share
  • Category: Business
  • Sectors: Arts, Culture, Heritage
  • Reports to: Director, Commercial
  • Hours of work: 35 per week including weekend days
  • Salary Package: @$62k FTE


The National Trust (NSW) is the largest community based, not-for-profit conservation organisation in Australia, operating for more than 75 years. Our vision is to bring the heritage of New South Wales to life for future generations. We achieve this by advocating, conserving and protecting our built, cultural and natural heritage and by educating and engaging the community through the sharing and interpretation of all Australian heritage stories in ways that awaken a sense of place and belonging.

The National Trust is seeking an experienced Manager/s for Dundullimal Homestead in Dubbo, believed to be the oldest surviving sophisticated slab house in Australia. You will be responsible for all aspects of the visitor experience and management of the property to ensure it is a welcoming, accessible and inclusive environment.

While we are looking to cover a full-time workload, we are open to a part-time job share arrangement which can cover events, venue hire or functions on the weekend.

About the role

Reporting directly to the Commercial Director you will be responsible for:

  • Managing the overall operations of the property including maintenance of the property, garden and collection, housekeeping and presentation of the site, contractor management, guiding, retail and cafe functions, delivery of education programs and venue hire in accordance with National Trust policies and procedures, and relevant legislation, including WHS.
  • Developing and implementing relevant strategies to improve the financial performance and visitation at the property, including but not limited to tours, exhibitions and education programs to increase and diversify audiences
  • Leading and managing volunteers to ensure they are selected, trained, supported and managed to deliver a seamless visitor experience. This includes, but is not limited to volunteer training such as guiding, work planning and rostering.
  • Building relationships and working collaboratively with other cultural, government and educational institutions in the region
  • Providing performance reports (visitation, collections, maintenance and interpretive issues) to Director Commercial and the Board as required
  • Identifying and applying for external grant funding
  • Acting as first point of contact for security and other emergency matters should they arise

The role works closely with the Conservation Department, which is responsible for property and collections conservation, maintenance and presentation

About you

  • You will be an outstanding performer with an ability to motivate people, inspire innovative projects and build long term relationships that deliver growth against targets.
  • You will have qualifications in, or extensive experience of cultural tourism, community engagement and project development. This should include delivery of public programmes, education programmes, major exhibitions and events at a museum or cultural institution.
  • You enjoy working alongside volunteers and be able to provide on-the-job leadership and training.
  • You’ve got proven experience coordinating a customer service environment and know the importance of providing exceptional customer service

Additionally, you will have the following:

  • Demonstrated experience in developing budgets and strategies for improving visitation at a museum or cultural institution.
  • Recognised credibility to act as the public face for an organisation demonstrated through first class written and verbal communication with strong negotiation skills.
  • Ability to source appropriate sponsorship for major events or special programs.
  • Excellent relationship and stakeholder management skills.
  • Demonstrated experience in the management of time, staff and volunteers, budgets and major projects.
  • Class C driver’s license and a willingness to travel to the NTC at Observatory Hill on occasion.
  • Current NSW Working with Children Check number (WWCC).

We’re looking for someone who understands the importance of a regional cultural attraction to the wider community, enjoys engaging and supporting our volunteers and has a genuine desire to actively promote and celebrate the importance of our built, cultural and natural heritage. We offer a flexible work environment and a great workplace culture that is focused on bringing the heritage of New South Wales to life for future generations.

You must have the right to live and work in this location to apply for this job.

Download the Property Manager – Dundullimal full position description

To apply, submit your CV together with a covering letter addressing the key accountabilities to hr@nationaltrust.com.au

Closing date: 19 April 2021