• Location Sydney, NSW
  • Job Type: Full-time
  • Category: Information and Technology
  • Sectors: Arts, Culture, Heritage
  • Reports to: Chief Executive Officer


The National Trust is the largest community based, not-for-profit conservation organisation in Australia, operating for more than 75 years. Our vision is to bring the heritage of New South Wales to life for future generations. We achieve this by advocating, conserving and protecting our built, cultural and natural heritage and by educating and engaging the community through the sharing and interpretation of all Australian heritage stories in ways that awaken a sense of place and belonging.

The National Trust is seeking a highly proficient and effective Manager IT Systems and Support to deliver sustainable and efficient technology services to the Trust through:

  • Aligning technology to business requirements in a cost-effective fashion.
  • Building and enhancing key relationships with suppliers.
  • Providing support services across the business.
  • Developing and delivering projects in conjunction with the respective business unit.
  • The role requires a high level of IT expertise across a range of platforms as you will be responsible for identifying and acting upon opportunities to improve and update our software and systems. It is critical that you are not only technically competent, but can tailor your communication for a range of stakeholders. The role will work closely with all departments to develop and implement key projects identified in the National Trust Strategic Plan 2020-2024.

About the role

Reporting directly to the Chief Executive Officer, you will be responsible for:

  • Delivering reliable and appropriate information technology, network connection and email capacity to the organisation.
  • Undertaking internal communications with staff and volunteers to provide support and guidance tailored to their skill levels.
  • Managing and reporting on the allocation of the IT budget.
  • Developing and maintaining an IT risk register and undertaking regular assessments and system audits.
  • Maintaining and enhancing relationships with managed service providers and software vendors to achieve efficiencies and high-quality service.
  • Establishing third party relationships that provide support and assistance to regionally based properties.
  • Managing and optimising administrative systems including O365, printers, backup, and security
  • Coordinating IT maintenance exercises such as system updates, upgrades, migrations, and outages.
  • Identifying and acting upon opportunities to further develop IT capacity in-line with business requirements.
  • Developing and implementing IT policy and best practice guides for the organisation.
  • Managing the allocation and monitoring of IT resources to staff and volunteers.
  • Collaborating with website developers to provide website backend support to National Trust staff across all states.

About you

  • You have tertiary qualifications in Information Technology or an equivalent field, and can demonstrate proficiency in building and maintaining relationships with external service providers whilst remaining true to the independence of the Trust
  • You are agile enough to shift priorities depending on resource limitations and work scope
  • You can work across a diverse stakeholder group, including managing the requirements and priorities of staff and volunteers with tact and diplomacy
  • You are an exceptional communicator and can demonstrate success in managing large and small-scale projects, anticipating contingencies and ensuring the sustainability of our systems.
  • Ideally, you should also possess a Class C driver’s license and have a willingness to travel to our various regional properties from time to time.

Ultimately what makes this a truly special job will be your ability to shape and build the IT systems of this leading NFP Conservation and Advocacy organisation.

Download IT Systems and Support Manager position description

For any enquiries, call 02 9258 0159 or email hr@nationaltrust.com.au

To apply, submit your CV together with a covering letter addressing the key accountabilities to: hr@nationaltrust.com.au

Closing date: 13 September 2021