National Trust (NSW) Membership FAQ on COVID-19

Will you be refunding, extending or pausing payments of memberships while properties and gardens are closed?

We don’t have plans to freeze all memberships, however we recognise that some people may struggle financially during these difficult times, and we are asking for members to contact us by emailing us at membership@nationaltrust.com.au

National Trust (NSW) is a not-for-profit community organisation that receives no ongoing Government funding. We rely on the generosity of our members and supporters to continue maintaining and preserving our properties in NSW.

While properties are closed, we still continue our important work in the field of advocacy to protect our built, natural and cultural heritage for future generations.

Will members continue to receive benefits, like the National Trust Magazine?

Yes, we are still planning to issue the magazine, our next one is due out in April.

Many of your members are in the ‘at risk’ category and will be avoiding social contact for a number of weeks. What will you be doing to support them during this time?

The National Trust has existed for the benefit of our members in New South Wales for 75 years. At these challenging times, we believe nature, beauty and history can offer some respite for those who are unable to leave the house. We will continue to provide interesting and thoughtful content for our members via the National Trust Magazine, which we will be sending out in April.

When will I receive my membership card as I have just renewed my membership?

We are currently processing new memberships and renewals received online and by mail. The current processing time is approximately two to three weeks.

In the event of a state-wide lockdown, we recommend you use our secure online service to join or renew your National Trust membership www.nationatrust.org.au/membership. Our membership department will remain open and operational Monday to Friday, 9am to 5pm. While the physical delivery of your card maybe delayed during this period, you will receive email confirmation to you of your Membership.

Please contact our membership department if you have any queries about your membership membership@nationaltrust.com.au

How will you stay in touch with Members during the COVID-19 health emergency?

Our Members will continue to receive the New South Wales National Trust Magazine quarterly, delivered to your letterbox. This will continue to feature interesting articles on heritage.

The COVID-19 health emergency has meant that the National Trust (NSW) – like so many other organisations – has had to shift operations to remote locations. To maintain our service to our Members and the community means we are reliant on technology and electronic communications.

We are asking our Members to support us through these extraordinary circumstances by doing the following:

• If we don’t already have your email on file, please email our Membership team via feedback@nationaltrust.com.au. In the email provide your Membership number, your first and last name and your preferred phone number.
• We will confirm that we now have your email address with a special Members eUpdate – which you will receive via email – on 30 April 2020.

It is important that we stay in touch with you and electronic communications will enable this in a far more environmentally and economically sustainable way. We ask for your support for us – as an environmental conservation charity – that we make this sensible and responsible evolution to digital communications. Thanking you.